Drag and drop attachment to an Item/Record producer at ServicePortal

[annaeldh]

Hi,
At the ServicePortal, we want to create a more advanced "add attachment" functionality to a Record Producer or an Item-form.

As a standard, the users use the "paper clip" to add an attachment. But when entering the ServiceNow Hi-portal I noticed they made a more user-friendly layout with a drag and drop-area in the middle of the widget (see example below).

Does anyone know how to create a drag and drop attachment in a widget like this?
Note: This drag and drop-area should be added to a form when a user submits a Record Producer or Item for the first time, not in an existing Incident/Request.

[Jason174]

I'd really like to see this be added as an out of the box variable set that replaces the current add attachment button as this would also satisfy the need of being able to make attachment(s) required.

I'm surprised the broken drag/drop in the portal has been a known error for over a year and while they've developed a work around for their own HI portal, they have left customers hanging.

[Binh Truong2]

Would love to see this as well!

[Robin Hearne]

Me too.  We've just moved to Service Portal from a CMS portal and this is the first thing that people are complaining about.

I don't understand why the HI team don't share their technology, they are part of the ServiceNow community!  There are several other examples of this.