User activity log
Looking for an OOB user activity log in Servicenow, when did the account log on, what did they do, did they touch config, did they view a sensitive case etc
Forum Posts
Resolved! LDAP Import ignores Reference qualifier
My instance is using the CSM application and therefore has a core_company and an inherited customer_account table. The LDAP import of users includes the company (as string). I want to avoid to mix up data and want to force that users have companies o...
Resolved! What are sensible values for glide.script_processor.authorized_script_module_role as part of ISC security score?
Hi all, As part of improving our security score in the Instance Security Center, I want to set the property glide.script_processor.authorized_script_module_role. I have read the documentation, but it does not suggest what sensible values might be. Do...
How to know servicenow version details ?
Hi Team, How to check ServiceNow version for normal end users as well as ITIL users. As a admin I can see the version details via stats.do but how ITIL users/Fulfillers can see the ServiceNow version details. ThanksAshok
Discover the appliances
Hi Team, How to discover the appliances in ServiceNow. Thanks and Regards,Nikita Gupta
Resolved! Return multiple values from Action in Flow Designer
Hi all, I have made a Script Action in flow designer to find an approver based on the "Manager" field from the submitter of a request, however if there is no manager it should return two other users who are fallback approvers for our whole business. ...
Resolved! UI Builder - How to configure a list
Hello I am new to the UI Builder and want to configure a workspace similar to the CMDB workspace: In my workspace I already added resizable panes and configured the list menu. Clicking on the different list's names displays the desired lists and the...
Resolved! UI builder - Orders in Sub-page
Hello,I have created a page with sub-pages (viewport).How can I manage pages in right order?? I have entered numbers in "Order" on "Sub-page Overview". My expectation is to show the page with order no. 10 first. Thanks,
Resolved! How to removed CMDB Workspace option from banner?
Is there a way to remove the option for "CMDB Workspace" in the banner? Currently testing the new San Diego release in sub-prod instances and was wondering if there was a way to remove this.
Resolved! How to translate the date (parsed from the email body) into acceptable format
Hello Community I am trying to create an automated standard change record using inbound email content via Flow Designer. 1- I set my trigger as Inbound email and also set the relevant conditions.2- For the action part, I selected Create Record (Crea...
UI policy to clear question values
Hi, I have to configure a survey with some questions depending on the response to other questions. I leveraged "Depends on" functionality, but we wanted to clear the questions if the user is selecting one option and then changing to other option
Replying to emails
Hi, I want to send reply to emails .The email should go as a reply to the mail that they have sent and not as a new mail. Is it possible to implement in servicenow?
Resolved! How to display knowledge articles past their valid to date in search results in service portal
My customer is implementing end user self service knowledge and offering it through the current IT self service portal. We have a process to review knowledge articles nearing and/or past their valid to date but they DO NOT want the article to disappe...
Resolved! auto populate values based on another field value
I have a field which is referenced to "sys_user" table . If i select a value from user table then value of some other fields populate automatically . Below are the fields Do i need to Business rule or client script to archive this ? How
Resolved! Attachment is not getting attach in the requested item when it is creating via inbound action
Hi,I have created a inbound action to create Request and requested item. Whenever user is attaching any document with email it is not attaching in the respective requested item or request.I checked the email logs. target is coming as blank. This is i...
