Deactivate Notification for all users in notification preferences
Hi is it possible that an email notification is optional and it is always disabled by default in the Notification Preferences and can be enabled by the users if needed?
Forum Posts
Resolved! Config URL for Exact match AI Search
Hi everyone!I want to configure the URL for exact match. Currently, when I click on exact match, the page redirects to id=kb_article_view as shown in the image. However, I want it to redirect to id=kb_article.Thank you!
Flow not working if @ is used in the comments of an incident.
We have a flow that is that is triggered by the state of on hold and the on hold reason of awaiting caller. As part of this comments are mandatory but are not part of the conditions of the flow. Recently I noticed that an incident that was older then...
How to allow a role to edit on the list view, but not the form view
Hello, Is it possible with just the use of ACLs to allow a user to edit a field on the list view, but have the form view as read-only?
What is the best practice for auto numbering?
Hello people,I wanted to ask a question about auto numbering and what the best approach would be?I have a use case in which I want to have auto numbering enabled in different tables (HR case, knowledge etc.), but when a new form is loaded, the system...
Resolved! Document / Attachment Preview functionality on portal
Hello All, We have a requirement where client wants to preview documents which are added as attachments in the ToDo tasks list in portal. OOTB, we have options to edit, delete and download. Only for image type attachments preview option is available ...
Micro-certification is not showing up in credential verification portal.
Can someone tell me how to go about fixing this issue? Thanks,Muhammad Faisal
Resolved! Does the Release in new version of servicenow highly impacts the CSA exam preparation ?
Hi my servicenow CSA voucher is expiring on april 2024 .I am planning to write my exam on march 2024.. Will the washington relaese have more changes in the syllabus or shall i go with vancouver release that is abt to end on feb 13 .Can u share you...
Decoding issue binary file from multipart/form-data
Hello Community, For a scripted API, I think I've got a decoding issue when extracting the content of binary files. When uploaded with a multipart/form-data POST. I followed the suggestions from this post. Unfortunately "Packages.java.lang.String" is...
Resolved! Number Maintenance - Adding a Year (YYYY) to the Prefix of a Table
While creating new Request it must follow this format REQF-SN-YYYYXXXXX. Here YYYY denotes the Current Year. For e.g. 2024. Kindly note that this should get incremented as the year changes. XXXXX would be a five digit auto incremented value. Here...
How do you check your IDP timeout in the instance?
Hello,I cannot find in the documentations on how to check the timeout set for the IDP. Do any of you know of any method on how to check on the timeout of the IDP used in the instance?Regards,Vaine
Resolved! Search Sources: Paginate is not working when following the example
https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/build/service-portal/task/paginate-scripted-search-source.html When following the above example, the code below does not display any results: (function(query, queryLocation, count)...
Resolved! GlideRecord getValue() does not allow a dot-walked value but addQuery() does.
I was hoping to use the GlideRecord function "getValue()" to retrieve the value of a dot-walked field but it appears I cannot. The "addQuery()" function allows you to specify a dot-walked field so I was hoping the same would be true for getValue(). ...
Resolved! Database error when using 123TEXTQUERY321 query
Hello, I was troubleshooting an issue with the search in the OOTB "My Requests" widget and came across this line in the widget server side script:var task = new GlideRecordSecure('task'); task.addQuery('123TEXTQUERY321', localInput.search_text);When ...
Resolved! Add remove values based on list collector in the string field
Hi All,I have created two fields in the Account table. 1. CSM- List-(User table)2. CSMText- StringI have two scenarios:1. When user selects users form CSM (list collector) and update the account form, value should populate in the CSMText field.2. Whe...
