Dynamic Banner

[kyren_cooper]

Hi guys,

I'm struggling with something that feels like it should be simple.

I'd like to have the ServiceNow Banner dynamically change depending on who is logged in. We are in a domain separated instance and some of our customers have asked for that extra personal touch.

currently I can see this working as When I log into ServiceNow the banner displays our company logo!

Now I've been doing some digging but can't really seem to get to the bottom of what is required or what the problem is.

I've gone to the company record in question, I've changed the view to 'My Company' and I've added their logo to the 'Banner Image' field

when I then log in as an end users of theirs I still have the stock ServiceNow Banner.

Please can anyone offer up some assistance!

Thanks in advance

[Alikutty A]

Not sure if this has something to do with domain separation but these steps should have worked.

Can you just try making this as the primary company and see if it replaces Service Now logo?

Thanks

Please Hit like, Helpful or Correct depending on the impact of the response

[varuntayal · Accepted solution]

Hi Kyren,

You are using UI16. Please update UI16 Banner Image Field in the company record. Configure the form Layout if the field is not available. See the following-

Hope this helps,

Varun

[kyren_cooper]

Both,

thank you very much for assisting me on this - as I had originally mentioned.. this should have been simple!

I've not seen anywhere mentioned about an entirely different banner field based on UI16!!

thanks both.