Efficient way of utilizing Ownership Groups?

Kristi5 · ‎06-27-2019

Hi all,

So excited to start utilizing the Ownership Groups within our Knowledge Articles as we expect to have different ownership groups for approvals by category (as opposed to the overarching approvals that route to the KB Owner/Managers). We plan to basically have pre-existing ServiceNow groups act as the ownership groups for their corresponding categories.

Is there a way to set a pre-existing group as an ownership group? Or do I have to create an Ownership Group and then add the pre-existing group under that new ownership group?

Trying to avoid redundant group levels....

Thanks in advance!
Kristi

Sarup Paul · ‎06-27-2019

Yes, it's possible to use existing groups. Please check documentation here

Copying some of the content here

Note: You can also create an ownership group from an existing group.

Navigate to System Security > Users and Groups > Groups.
Click a group.
In the Type field, enter Knowledge.
Note: If the Type field does not appear on the form, configure the form layout to add it.
In the Manager field, enter a manager and add the role knowledge_group_manager.
In the Roles related list, click Edit and add the role knowledge_group_member to the group.

View solution in original post

Marion Clemens · ‎09-19-2022

Follow-up question here. I set the group type to Knowledge. How are you setting the ownership group on the knowledge categories?