Email Client Template - sender email address not being set

[e_wilber]

When you set up an Email Client Template and add a Sender Configuration>Email Client From Address, when the email sends out from your instance is the From email supposed to look like the email you're setting here? When we test this out, it's still using the default instance outgoing email address rather than the one we have set up here.

Any ideas why? Or is that not what this field is meant to do?

[Sagar Pagar]

Hi,

Have you added the list on Email Client From address in [sys_email_client_from_address] table?

Just tried with Text as option and your FROM address.

Thanks!

Sagar Pagar

[Allen Andreas]

Hi,

That field would allow you to add or pick from a list of from addresses to use for that template.

So you could have 1 or 10 emails there, but you'd pick which you want to use, specifically.

Make sure that it's fully selected like so:

Then checking the email headers in the sys_email table, it shows the correct from that we want. Keep in mind, there's a reply-to email as well, which is different, we're talking about the "From" address here.

And then it should use it.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[e_wilber]

If an address was selected, why would it not be showing up in the outgoing email? The email shows a different From email address than the one we are selecting in the template itself.

[Allen Andreas]

Hello,

Can you confirm that email client template is working for your table that you specified?

Can you check any on before business rules on sys_email to see if something is intercepting it and changing it, perhaps?

We don't know how you have your instance setup, but my goal was to show how it would work, by default, and clarify that side of things.

If you're using the email client on that specific table, which you've specified in your template, and you know it's that template and it's working, then in theory, it should work (as I mentioned). Otherwise, if not, then something may be changing it.

Please mark reply as Helpful/Correct, if applicable. Thanks!