When adding a calendar entry to cmn_schedule_span table (as a related record to cmn_schedule) I'm unsure as to how the type field changes the behavior of a schedule. Looking at this article https://docs.servicenow.com/bundle/helsinki-servicenow-p...
When I try to attach particular file with extension .png to Knowledge article receiving error message as "file type does not match with file contents". This happens when I try on IE and Chrome. Attached file to verify.Looking for solution!!
I currently use the "Approved, Rejected" script in a notification. How do I add links for an Approval Request notification that links to the Portal page instead? i want all approvals to be done in a portal.Here is my link to a current approval record...
i have an if condition, i need to evaluate this condition based on the condition selected by the user if user chooses the condition A="Add" AND B="User Account" AND C="Remote", this condition needs to be passed to the if condition in the workflow a...
Hello,I have been asked to integrate with a 3rd party, by allowing them to insert records in one of our tables.The support team at this 3rd party is sending me a JSON payload, but I'm at a loss as to how to parse it into one of our tables. I've been ...
Is it OK to deactivate the Auto Flush (sys_auto_flush) record for workflow contexts? I've read that older instances have this record. Completed workflow contexts over 180 days old are deleted because of this record. Newer instances do not appea...
I have a question regarding the knowledge article categories. We have started using knovledgev3 since upgrading using multiple languages but it seems that we cannot have the category of a knowledge artcile translated. The label and value of a kb_cate...
Hi All,I'm pretty new to ServiceNOW platform. Can someone explain me on the below topics:-1.Import Sets2.Update Sets& also if possible mention the steps to Import/Export Data.
I am trying to have a script add additional items to a cart when a user clicks "proceed to checkout" automatically. I have tried to write a client script, but get the alert the glide system cant be used. Any ideas how I could add a catalog item t...
Hi All,Currently, if I need to check any open tickets of any user then I need to go to all forms .Example - If I have to check that any incident related ticket is opened by user or not then I have to go to that particular incident and on hovering bes...
Dear community,We have a need to give to certain users an operational role but read_only (ie these users can see the same as a real operational user but can not write anything). The OOB solution for this is to add the role called snc_read_only to the...
I have a checkbox and a list collector(glide_list) on a catalog item. if the checkbox is checked(true), the glide_list is visible(via UI policy). If the requestor adds items to the glide_list but then unchecks the checkbox, I want to clear the conten...
Hi,My company has been using the service catalog on Fuji for about 1 year. We have been populating the out of the box configuration_item field on the RITM with the names of applications from our CMDB, based on the request. On the task form for RITMs,...
We have an issue when we clone Production to a sub production instance with the regeneration of the text indexes. The Number for the Index on the Task table is before just about every other table and to regenerate the indexes for that task table take...
Inside our AD environment we have several users that have special characters, such as commas or apostrophes in their distinguished names. I've tried using .replace and .split, and various other methodologies of inserting the backslash as an escape ...
