Hello Everyone,
I encountered the following issue when using case comments for customer updates.
When using comments for updating customer in rich text, all the format and embedded images are OK when they reach the customer email client.
The problem is when the customer replies from the email client with some formatted text and embedded image, when it reaches the case comments, the formatting is gone and the embedded image is gone too.
In this case the "Test 2 from outlook" was sent in bold and underlined from outlook.
"www.google.com" is a hyperlink but it does not work
And the embedded image is also gone:
do you know why this happens? did somebody manage to fix this defect?
Thanks
Hello
I found out why it is not working in our company dev instance, it is because the consultant developed a flow to update case on comments:
Do you know if there is way to insert the code you provided in the flow?
Thanks.
