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Resolved! Deleting multiple tickets

Hi,I have a situation where I was testing knowledge base and I have over 8000 tickets I want to delete.Is there an easy way to do this rather than 100 at a time.  Thanks  Steve

stevelucas by Kilo Expert
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  • 5 replies
  • 0 helpfuls

Knowledge Base article management/filtering.

Hello all,  I work in ServiceNow in a higher education environment. We have a large portion of area specific knowledge articles being developed that will need to be implemented into our existing public knowledge base. Ideally, this is what I'd like t...

mloranc by Mega Expert
  • 2441 Views
  • 4 replies
  • 0 helpfuls

Resolved! Modify the Title Server Side

Is it possible to modify the title attribute of a page server-side? We would like to open up some of our Knowledge Base articles to Google and the only way I know to modify the title of a ServiceNow page is using client side javascript and setting to...

Wiki or HTML for Knowledge Base Articles?

We currently have almost 900 articles in our knowledge base in HTML format. I would like to switch to Wiki for its easy linking ability to other articles and TOC. Does anyone here use Wiki formatting for your knowledge articles?  Very few Wiki tags a...

Tim Owen by Mega Expert
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  • 3 replies
  • 0 helpfuls

Resolved! Directionality of CMDB relationships

Hello!   First question as a member of the community.   Been a couple years since my last job using ServiceNow, and I am back.   My question goes back to prior experience with CMDB relationships, so please forgive me if it is off-base as I am a bit r...

CMDB Network ci classfication

I classified our network CIs as following in SN CMDB.     I need your feedback whether I did right.   I don't how can classify the following CIs:    Network Authentication Service (bucket for ISE, AD)HubFirewallWAP—what is WAP     SwitchSwitch-CORESw...

nancyhz by Mega Contributor
  • 8454 Views
  • 4 replies
  • 0 helpfuls