Email Notifications

[Nenad Berbatovi]

Hi,

I set email notification for outages. I have a table with fixed size for this (800 x 200 px), with an image inside. 

When I use the preview function in ServiceNow notification everything is fine. But, sometimes, when I receive this notification in Outlook, my table is resized: if the text is larger then my table size, the table adapt itself and doens not keep it's fixed size.

Does someone experienced the same issue? How to resolve this?

Best regards

Nenad

[Dr Atul G- LNG]

HI @Nenad Berbatovi 

Look like this issue is with outlook , not with SN.

[Nenad Berbatovi]

I don't think it's related to Outlook. I tested also with Mac Book Pro email client and the result is the same.

[Dr Atul G- LNG]

Hi @Nenad Berbatovi 

Might be helpful

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0746264

https://www.servicenow.com/community/developer-forum/email-layout-not-carrying-out-to-email/m-p/2056...