email text alignment servicenow

[asd22]

how do i make it so service now does not send out this weird format of a email?
Text is really hard to read and instead of having spaces etc like the original email had its just all bunched together. Please help.

[Jaspal Singh]

Hi,

What is the body comprising of? Is it comments? Also, is it use Email scripts?

[asd22]

Hello this is the original email:


and this is the script. Im not 100% sure if this is the only thing that controls it, but i believe it is.

[Jaspal Singh]

Thanks.

Since it is calling mail script can you do below.

1. Navigate to System Notification  >> Email >> Notification Email script

2. Search by name: insert_original_email_message & open the record

3. Set Newlines to HTML field to True & save & try the same. It should work.

[asd22]

ok i will try this, what will it do?