Emails are blocked due to error: Ignoring inbound email with subject 'Undelivered Mail Returned to Sender' or userEmail 'MAILER-DAEMON'

[e_wilber]

I am trying to create my own actions for when an email fails to send but my inbound action never gets picked up. Instead I get the below error. What setting/property do I need to update to NOT block the MAILER-DAEMON?

[Patrick Schult2]

Go to System Mailboxes > Administration > Email Properties. The setting is on the right labeled "Ignore email from these senders. Use the name before the @ sign. (comma-separated)".

[e_wilber]

Thank you for your response.

In the "ignore email from" field, this is cleared out for us already but it is still stopping my inbound actions.

Additional information:

The subject of the returned mail is actually "Undelivered Mail Returned to Sender" so it is being blocked due to that subject. I just don't see this setting configured on the email properties page.

[tee3]

Under Email Properties, remove "report-type=delivery-status" from the following property: Ignore mail with these headers (comma separated name:value pairs)

Another thing to check would be the Type of the Inbound Action.

[e_wilber]

I must have removed that previously. All I have under "Ignore email this these headers" is:

X-ServiceNow-Spam-Flag:YES,X-ServiceNow-Virus:INFECTED,Auto-Submitted:auto-replied,X-ServiceNow-Generated:true,X-FC-MachineGenerated:true