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‎11-28-2017 06:13 AM
I'm working in a sub-production instance to create Incidents from incoming email. I'm modifying what is taken from the email and put into the Incident. I figured out how to insert and save an old received email and then reprocess it. Is there any other way?
Solved! Go to Solution.
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‎11-28-2017 07:06 AM
So on prod incident@yourcompany.com and problem@yourcompany.com forward to the instance address right?
If so, this is where i use the DL's, create one called testincidents@yourcompany.com and another called testproblems@yourcompany.com. Add your dev instance address as member of these DL's so when you email them the inbound actions can still pick up on the different 'to' addresses so you can test your rules out. Then you just have to change the addresses when you move to prod.
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‎11-28-2017 06:16 AM
You can email the instance itself, even your sub-prod instances have associated addresses. Check that email receiving is enabled in email properties.
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‎11-28-2017 06:23 AM
How do I find the sub-production instance's email address?
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‎11-28-2017 06:25 AM
HI Tim,
In Left Navigation type Email Accounts,
Open SMTP and see you email address there. And please enable an property which will allow incoming emails.
Thank you,
Ashutosh
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‎11-28-2017 06:24 AM
Is it instancename@service-now.com?
