Embed virtual agent into external web application

[DhananjayM]

Hi All,

I am been trying to get ServiceNow Virtual agent embedded into an external web application, in this case our Customer facing portal (non-ServiceNow).

I followed the steps given in docs with limited success

https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/virtual-agent/task/emb...

We want to interface SNOW Virtual agent application to customers only if they have authenticated to single sign-on using SAML.

Our customer portal uses same SSO entity to do authentication so Single sign-on is up and running and works for any other Servicenow links which are added in our customer portal. We are currently saml_redirector.do to get a resource authenticated and then pass on the redirection to one specified to sysparm_uri. So while other links works on our customer portal like below 

https://<instancename>.service-now.com/saml_redirector.do?sysparm_uri=incident.do

Same when we use with embded iframe within our Customer facing portal , reloads the whole page instead of just loading Virtual agent within iframe. This might hold true for any other link which is embedded in an iframe

<iframe id="sn_va_web_client" title="ServiceNow Virtual Agent Client" width="600" height="900" src="https://<instancename>.service-now.com/saml_redirector.do?sysparm_uri=sn_va_web_client_app_embed.do%3Fsysparm_skip_load_history=true">
</iframe>

Looking saml_redirector.do code I feel below snippet could be an issue where redirection is happening on top frame redirect_target="top".

<j:if test="${GlideMobileExtensions.getDeviceType() == 'doctype'}">
<g:inline template="redirect_page.xml"
redirect_to="$[jvar_url]"
redirect_target="top"
redirect_timeout="0"/>
</j:if>

I also tried to look around redirect_page.xml code but it seems its hidden from developers. So am I at a point where I am running out of ideas to load Virtual agent in an iframe within external application, and using single sign-on. From end user perspective the interaction should be seamless and they shouldn't be logging in multiple times.

[Community Alums]

Hello All,

Do you got any solution on this, We are also facing the same issue.

thanks,

Ankit.

[Community Alums]

Any update on this issue?

We have been trying to implement the same thing on our external site which uses single sign on.

We are using the script mentioned in the ServiceNow docs - https://docs.servicenow.com/bundle/orlando-performance-analytics-and-reporting/page/administer/virtu...

But it is not acceptable solution to redirect user to ServiceNow then return back to external site.

Did somebody have better solution for this?