how to map reference field in record producer to incident reference field

[Nitesh Chandana]

Hello,

I need to map to reference field (name) mapped to caller_id(caller) in incident form also reference.

current.caller_id=producer.caller_id and current.caller_id.sys_id=producer.caller_id     is not working

Can anyone correct/modify it please

Thanks,

Nitesh

[madanm7786]

You do not need any script, you can directly map the variable to caller field in incident table.

Please refer below screen to map.

[Abhishek Raj3]

Hi Nitesh,

For mapping you dont have to write script.You can directly map it at the time of creation of variable.

please find the below screenshot.

you have to check the Map to field.

Thanks & regards,

Abhishek

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[Alikutty A]

Hi Nitesh,

It will work if you keep the variable name of Caller (caller_id) same as that of incident column name(caller_id) and you don't require scripting for it.

Thanks

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[Harsh Vardhan]

Hi Nitesh,

did you try to use map to field functionality on variable?

you don't need to write script.

Thanks,

Harshvardhan