Hi there, After importing our end user knowledge base into our Test environment, the articles are now un-editable for some reason. These artcles were exported from our Test environment, and then we refreshed our Test from Prod. I then imported the...
HI community We are integrating our Purchase order system to the 3rd party vendor . We need to be able to track the status of our orders . The vendor wants us to publish an API which can take their JSON input and update the status and other relevant ...
Greetings, We are in need of a field to denote whether a user is an employee, consultant, someone from a staffing agent or an auditor. This thread talks about a field called "employee type": https://community.servicenow.com/community?id=community_qu...
Is there a way to set a persona for the service portal? (Role/persona-driven – i.e. show only relevant content for each persona)
I'm experiencing errors when run Click a UI Action in a ATF test. I have tried to recreate the step but without success. Anyone have any idea why i'm getting the following error: This step failed because the client error 'Error: [$parse:syntax] http:...
I built a workflow using Flow Designer. I ran into an issue when I implemented a For Each loop on an object returned by a Script Action. The For Each iterates through the list of records, but I cannot pull any field values from any of the records in ...
When you add two classes to the canvas and draw a connection between them you get two relationships option in the Connection Properties, one for each direction (upstream vs downstream).Can someone tell me what drives the available relationships in th...
Hello, There is an issue with some request items we have in our system. The workflow has a join activity which is stuck in 'Running'. The reason it is stuck in 'Running' is because it has two activities merging into it, but only one or the other will...
I'm trying to understand how to utilize ownership groups. We are on the Madrid version of knowledge. Our organization has a lot of people moving around, so sometimes authors leave and articles become neglected. I was hoping that we could have ownersh...
On our Service Portal I have a requirement that Nested categories be expanded by default So that you do NOT have to click the little folder icon to expand the sub categories.Has anyone been able to figure this out?
Just like the title suggests, I am unable to get into studio because it won't load. Haven't had this problem at all, just seems to have started today.Any suggestions?
Had a couple of change request tickets reported to me as having skipped through Approval workflow, state goes from New to Scheduled. Investigating I found that in both cases the Approval task had resulted in "skipped" but dont know the cause. And in ...
Hi all, a customer of mine has a problem with the Create Incident Catalog Item in the Service Portal. THe Incident form from the record producer is show twice. Anyone any idea? Funny thing is, it works correctly on the DEV Instance, but not on TEST ...
Anyone know how we can verify the default columns in a list view from ATF? I didn't see anything out of the box, but I'm imagining there must be a table that has that definition that we can do a query against... Ideas?
The plugin Knowledge Management - Service Portal allows for multiple knowledge bases. On the search result page the Knowledge Field Facet lists all categories in a flat view. Is it possible to have subcategories shown in a tree/nested view? There are...
