I wanted to learn more about the "Strict IP Restriction" functionality before activating it. From what I understand, the feature restricts the IP addresses that ServiceNow support staff are able to access the instance from, restricting it down to "se...
How to undo the imported data from XML
Hi ServiceNow Community Developers, I have a very simple report running on the incident table and has a duration field in it. When I look at the report in the ServiceNow platform it looks good, the duration field value is displaying as expected with ...
Hi All I am having issues with implementing a solution that allows a user to update a request item from the Service Portal using a page with a copy of the form widget. I first thought it was my environment or changes to the form widget that I made,...
The view for our release module seems to be permanently stuck on a view called "Release". There are no view rules and there are no navigation handlers against rm_release or planned_task. If you try to change the form view from Release to anything el...
Hi friends, Here is the story, we have PRD - DEV - TEST. Every time we do a clone, something funny happens. This time, I decided to add preserve the data on the table sys_auth_profile_basic where the user account contains "mule". The reason for thi...
I am working on new development of Catalog Item on Servicenow Newyork instance. I want to customize the catalog item layout as the 2nd picture with one big container and a bottom submit button. Is it possible to do it without making changes to the Se...
Hi all, I hope this is an easy one to get solved, Im after populating a field (u_cpc_date_time) with the time of '2 hours' after the opened_at time when a ticket is opened, so...if a ticket was opened at 13:00, the 'u_cpc_date_time' field would disp...
is there a way to trigger a flow designer twice a week - let's say Tuesday and Thursday?
We are about to create a separate Knowledge Base for our system documentation. I have seen that there are possibilities to add a template to a Knowledge Base (and all the articles in that KB?) but I haven't got the templates to apply or even "create ...
Hello, I am trying to fix a problem a user is currently having but am unable to figure out the issue. When I change the state of a RITM to "Closed Complete", the REQ automatically gets updated to "Closed Complete". When I try to cancel a RITM on the ...
Hi I am creating sample knowledge articles in our DEV instance. I have created - Knowledge base - Knowledge category - knowledge articles - Pointed portal to look at new knowledge base. I can view knowledge article content from the Knowledge home pa...
Hi all, In flow designer, I have one requirement there i have to limit the iteration of "Do the following- until" flow logic activity upto 3 iteration only. If any one have any solution on this please help. regards, Meghnath
We have a situation where an external source is providing us a zip file containing other related data files. The requirement being that we then have ServiceNow unzip this file (stored as an attachment) and then store the contents (as attachments). I...
Hi All, I am searching to create a menu item with sub menu's in the Header of the Service Portal. Something like Main Menu s Dashboards. Sub menus are 1. Dashboard1 2. Dashboard2 3. Dashboard3 The ...
