I have created a Flow "A" with subflow "B". The trigger for "A" is service catalog request. One of the actions in "B" is to request approval. I see "A" triggered and it called "B". I am able to see the record created in the approval table, but ca...
What are the data retention schedules on the ServiceNow platform. We have access to the Records Retention Policy which does reference a KB (KB0011819) which we believe may identify this but we are unable to find this document in the Community.
To give context, I'm not a NOW developer or admin, I am a worker who uses the NOW platform to work incidents for my employers. That being said, what I am trying to do is to add a bit of automation in the browser with Tampermonkey extension for Chrome...
I was very disappointed with the new knowledge expand/collapse feature rolled out with New York. Many have been requesting this type of feature for a while, but not exactly how it was delivered. What we want: the ability to tuck a chunk of content u...
can we use g_scratchpad variables from one client script to other client script , please give examples doc, link etc?
Hi Guys. I need to show an alert when Priority is 1. Which depends on Impact and Urgency.. Wrote a UI policy on condition. Impact is Customer (Customer value is 1) Urgency is Today (Today value is 1). Excute if True. wrote an alert. But it's n...
Hello ServiceNow people! I am looking for a checklist or to do list - ServiceNow type of the things that should be set up in a enterprise environment in order to have a complete(if not impossible) CMDB. For example: credentials, enabling SNMP, uplo...
First time poster so I am sorry if this is the wrong spot. We are starting to look at using checklist to ensure that our support desk is capturing the desired information for certain issues. So: Question 1 - Is it possible to make a checklist templat...
Hi Everyone, I have knowledge article and it has 98 views in the portal view and same views from the IT view also, but when i pull report for that article on the table kb_use, view count shows as some 200+ views. Can anyone, let me know, how this vi...
I would like to have <g:ui_reference >in ui page but without lookup button or alternative way to achieve this ? any suggestion please.
Hi, I need to get the field value of type "Translated Field" i need to pass the sys_id of the question to get the question but i am getting the output as null. REF:: var ResponseValues = Class.create(); ResponseValues.prototype = Object.extendsObjec...
How do I get the number of people mangers from the sys_user table without creating another field and populating it via a Business Rule/Scheduled Job? I have an LDAP integration set up, and want to report out the total number of managers in the org. ...
i would like to know if the Top 10 Incident Generators and Top 10 Change Generators widgets can be edited on the CMDB health dashboard. If not, can we get the logic defined.
Hi, I need to get the field value of "question_text" var grIncident = new GlideRecord('question'); returnValue = grIncident.get('8cdb154adb094810bda4d602ca961984'); returnValue = grIncident.get('940bd50adb094810bda4d602ca9619ca'); returnValue = grIn...
We have many items in our cmdb_rel_ci table, that relate servers to their services. These show nicely in a business application, you can see all the servers that make up that application. However, if we retire a server, it still shows there. I can de...
