Does anyone know how to tell whether a particular KB is V2 or V3? We want to activate the Knowledge Management Advanced plugin but we cannot because not all of our KB's are on V2. We are on the Jakarta Release. Thank you for your help.
I am trying to push data from variables in a Catalog Item into an encrypted field on the sc_req_item table without any luck. Here is the script I am currently using:current.approval = 'approved';// Sets the field encryption contextIDcurrent.u_encry...
I need to be able to create a <asmt_condition> trigger condition record (which is in the global scope) I am getting refused access due to the tables cross scope priv. I set up records in the sys_scope_privilege table for all levels of CRUD to allow...
I am stuck here and need some help... Just created a simple catalog with 2 simple text variables and associated a new workflow with it... In workflow, immediately after begin, I am setting the stage field to 'Pending Approval(Custom created)'... Bu...
Hello,I was unsure which section to post this question so I apologies if this is the incorrect place.We use an Inbound action to process emails for a customer. One of my customers raised a concern that a few of their emails weren't being converted to...
Hi, I'm trying to create a function that will allow me to automatically run recurring tasks (such as renewing certificates). My idea is to run a scheduled job that checks the task list to see if any of them are due to run on the current day. If ye...
In our Helsinki ServicePortal we use Icon Link widgets on a page. I created a page specific style to set the color when you hover over the link. a:hover {color: #07639d;}We upgraded to Jakarta and the Icon Link widget now includes Widget specific...
Just trying to add an HTML slider to a service catalog item for users to select a number within a given range.I thought perhaps that I could use an HTML variable to do this, but I'm thinking that I'm wrong.Has anyone successfully done this?
G'Day fantastic people.So I have done a few implementations with customers establishing SSO via the customers ADFS and the ServiceNow SAML connection.And what happens is: 1. If customer is on internal customer network, browsing to instance ta...
The below doesn't appear to work on any of my catalog items. My alert is always caught indicating that it doesn't see my new form loads as a new form. Is there a different way to check for a new record on a catalog item?function onLoad() { //Type...
Hi All,We are trying to achieve below steps, but ending up having SLA records created and completed in 0 seconds in between of the two Task SLA Records that gets created using reset condition with help of flag on incident form.1. Attach SLA to check ...
All Helsinki and Service Portal Users,I have a requirement to allow end users (non-fulfillers/approvers) to subscribe to business services notifications. However, I setup a redirect in ServiceNow so if the user doesn't have an roles associated to the...
users not getting nofications/emails on watchlist.. any idea why? I have checked the email logs.. and SN did not send any to the watch list recipient. isn't this an out of the box configuration? when a change is approved shouldn't the watchlister's g...
According to the Wiki I should use "Connect" but this does not work. ODBC System DSN is called "ServiceNow". Strange is that due to help, the connect statement does not need a semicolon to finish. Here it is asked for:ServiceNow ODBC Driver Interacti...
In the subscription module you can see the number of CIs that have been discovered (and for which you need a license). Where can I find this list? Or what filter could I use to create this list? It would be useful to see which CIs we discover and whi...