Enabling the SSO authentication instead of login page

[Abhishek_munu07]

Hi Team ,

I have requirement where i have to enable SSO authentication instead of Login page via a Notification button that is sent to external contact. When the external user click on that button it redirect to login page but as per the requirement i have to achieve SSO authentication in it . I have code for the button from mail script which is redirecting to normal login page which i have to decativate and enable SSO authentication. I need urgent help for the same.

[Harsh_Deep]

Hello @Abhishek_munu07 

Please go through https://www.servicenow.com/community/developer-articles/single-sign-on-setup-in-20-mins/ta-p/2317559

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.

[Abhishek_munu07]

Hi @Harsh_Deep ,

Thanks for your reply but we are not changing the SSO authentication for all users as they have specifically mentioned it should do authentication for external users while they click on the button link(SS-1) through email to view the case they have registered via Portal. For your information we do have SSO authentication in our instances activated.

[Timothy F1]

You need to check the authentication settings for each of the portal records, "esc" and "supplier" should both be set to your so settings and not local login if you want to use sso. 

[Abhishek_munu07]

Hi @Timothy F1 , 

Sorry if you could guide me on the same that will more helpful as i am bit new to portals.