Entering time worked in an incident does not show in time sheet portal

[Damian Martinez]

Hello community,
when entering time worked in an incident record, it does not display in the time sheet portal.
Currently only time worked entered in a case shows up in the time sheet portal.

So when I enter the time worked for that case it automatically show up there, see screenshot.
I want the same behavior for incidents and other type of records.
I have checked the widget: Time Card Portal - Task Selector , in the server script var defaultTables the incident record is there.
I have also checked the Time card portal main container widget instance and in the section additional json format the table incident is also there.
Am I missing something else?
Any ideas?

Thanks.

[Damian Martinez · Accepted solution]

Hello Community, if you ever experience the same issue, this has been resolved by adding timecard_user role to the relevant user or group

[precious1]

Hi Damian,

In my case the user does have the timecard_user role. The time spent on their tasks are auto-captured  in the Time Cards related list for cases but the same can't be said for incidents. With incidents they have to log the time manually via the time sheet portal and this is different behavior - it would seem - from other task types.

[Damian Martinez]

Hello @precious1 

For the sp_instance: Time Card Portal Container,
have you included the incident table in the "Additional options (JSON format)" section?

There’s a parameter near the bottom where you can specify the tables.

Regards