Error while fetching data from API

Shubham15
Kilo Contributor

‎03-30-2022 03:38 AM

While fetching data from API, I am getting this error :

com.glide.ecc.ECCResponseTimeoutException: No response for ECC message request with sysid=** after waiting for 300 seconds in ECC Queue.

 

This problem started randomly. It was working fine before. I don't know why this error is showing now . Can someone help me with this ?

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Sourabh26
Giga Guru

‎03-30-2022 03:54 AM

Hi,

 

It seems that your file is too big to be loaded due to which the Service Now terminates the REST call.

 

Try to change the time limit from 300s to other time and check if it works for you. 

Property - "glide.rest.outbound.ecc_response.timeout"

Also check the KB Article - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0744311

 

Mark this as Helpful/Correct, if Applicable.

 

Regards,

Sourabh

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