Error while uploading file on virtual agent

[g k1]

Hi,
I am facing an issue while I am uploading a file on a virtual agent it shows me this error "We couldn't process your file at this time. Please try uploading again."
and again ask me to upload a file

If anyone knows please help!

[Bill Martin]

Hi @UditKumarS ,

You may want to add logging before and after the topic execution to see how the object behaves during the upload process. This should help identify where it’s failing.

Let me know if that works for you.

Thanks,
Bill

[g k1]

They done some changes on their side and done some changes in properties.

[UditKumarS]

Hi @g k1 , Good Day! If possible can you please try to recall what properties were changed ? It would be a great help

[UditKumarS]

Hi @Bill Martin, @g k1 Good Day! Thanks for your suggestions, I will ask the user to go with your suggestions and see if they're still facing the same Issue.