External search web crawlers' access to SN Knowledge Permalinks?

[mechamberlain]

Has anyone tried configuring an external web crawler (like their Sharepoint search crawler) to crawl their ServiceNow instance's Knowledge articles?

Does the fact that there are "permalinks" available for articles make it possible?

For example: https://instancename.service-now.com/kb_view_customer.do?sysparm_article=KB0010010

If I start a crawler at "instancename.service-now.com" will it find all my knowledge articles to index?

Best regards,

Marty

[alexandrabellog · Accepted solution]

Hi Martin,

it seems like there have been some successes at webcrawling Knowledge Base articles in ServiceNow:

Knowledge Base Article Views and Webcrawlers

Working with Internet Search Engines and their Crawlers

Enhancing KB Articles with metadata for SEO and Social Sharing

Google Custom Search Integration - ServiceNow Wiki

Public access to Knowledge Base articles on HI

Hope these help.

Kind regards,

Alexandra

[mechamberlain]

Thank you, Alexandra.   Those links are helpful.

Best regards,

Marty