Facing an issue while copying a word document to body of the knowledge article and keeping the format. This is happening when importing an article as well

chiru1
Tera Contributor

‎01-23-2019 01:26 PM

Hi 

When i copy and paste a word doc into knowledge article text field, Lines which contain numbered list or bullet list font size is changing automatically same is happening when i import an article as well.

 

Regards,

Chiru

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Veer MS
Kilo Guru

‎01-23-2019 09:38 PM

Hi, chiru,

This is a common problem with any WYSIWYG editor.
The problem is that you end up with extra HTML formatting getting pasted in.
The simplest way to deal with this is to paste the contents of the article into a simple text editor (like notepad) before pasting it into the KB field in Service-now.
This will strip out all formatting and just paste the text in. If that solution doesn't work for you for whatever reason, you'll have to change the WYSIWYG view to the code view by using the button with the '<>' symbol.
Then you can edit the pasted HTML directly and remove the unnecessary formatting.

For more info go through the below thread.

https://community.servicenow.com/community?id=community_question&sys_id=7a974ba9db1cdbc01dcaf3231f961990

Mark it as correct or helpful if this helps you.

Thanks

Veer