We have two issues....A litle background first We have two catalog items and when the two catalog items are submitted it has been set up that it fires an email notification off to the requested for of a specific knowledge article with some additional...
Reference: Creating New Models - ServiceNow Wiki 1. How do you display bundled items in the Product Catalog?There are a few OOB bundles in ServiceNow that you can publish to the hardware catalog. The bundle shows up as an item with no details at all....
We are trying to implement On-Call Scheduling and Major Incident Workbench shortly. The confusion / question for you is this. We were under the impression that you needed to use Notify with Twilio for SMS and such. However, when we go to Twilio, w...
Hey everyone, I want to localize the status of the stages displayed in the Service Portal when I'm using the Flow Designer and I can't seem to find the right spot. Enabling Localization Debugging doesn't really help since the value inside the parent...
HI We are exploring CSM module and i found there are two portals csm and csp. What is the difference between two. In both portal i was able to login with cosumers credentials. Thanks Sri
Hi community! A gentle Friday question of mine I am currently previewing an upgrade to Utah and, as for every upgrade I encounter P1 skipped records.Every upgrade I have a P1 skipped record on UI macro "kb_view_common_header_toolbar" because we comm...
One of the variables in my catalog item is a list collector. This list collector permits users to select records (move from left to right) to be de-activated. Upon submit (I will use a On Submit client script), I want to loop through the selected v...
Hi, for quite some time I have been looking for ways to clean up some tables. When we first started our SMS integration a lot of redundant records were imported. I'd like to get rid of them. (table cleanup plugin does not really work)I created some s...
The servicenow docs has a page on optional playbook activities. https://docs.servicenow.com/bundle/sandiego-platform-user-interface/page/administer/workspace/task/playbook-add-optional-activity.html I cannot find any info on how to add an optional a...
How does a table index work? Please cite an example to help understand. Cheers, Anish
In order to align with the corporate style guide and to make the system more user friendly, I have a requirement to increase the font size across the entire platform. We have been able to set this in email templates, but we now need to do it holistic...
Hello guys.I would to know how servicenow show the comments in a record I mean what script or Business Rule load the comments or work notes when someone enter in the record ? Someone Know ?
Out of the box, ServiceNow portal header menu is on right but I want to move the header menu on the left side just next to the logo. Any leads on CSS ( already did cloning of widget and etc.) will be great.
Hello, Has anybody encountered yet the new added system properties glide.script_processor.authorized_script_module_roleand glide.sandbox.usersession.allow_unsanitized_messages because it seems that it made our instance give a compliance score of 87. ...
Hi team, Quick question, I just want to confirm something. When I create a simple transform map for a Choice field. Does the platform matches Label AND Value? or just Label? or just Value? or Label or Value? Best regards, JP.