How to restrict Knowledge base based on sold products

Hi All, I have a requirement to show the Knowledge bases based on sold products.I have added the below script in user criteriavar con = new GlideRecord('customer_contact'); con.addEncodedQuery('accountISNOTEMPTY'); con.addQuery('sys_id', user_id); co...

In ui builder how to create drop down option

Dynamic encoded query on 'opened_by' field from Incident table in before business rule not working

Hi everyone, I am trying to create a business rule that runs before the incident table is loaded and queries only the records that are opened by the current active external user. I've tried using an encoded query with a dynamic condition, but it does...

Service Now adaptive authentication and OAuth

We are currently testing Adaptive authentication and have noticed that APIs that use OAuth does not work when the "Enable Authentication Policy" is true. I have tried connecting Via postman by following instructions here - https://support.servicenow....

Trigger a subflow from a Catalog Item Task Model.

Hello Community,  I have a requirement to use a subflow to automatically update fields on a form as part of a catalog item task model. I have created the Task model and also the sub flow. The issue I am having is that the sub flow is not triggering w...

Add a minus sign to a field, when a certain condition is met

I have a catalog form that asks the client an initial question(request_type). If the answer to this question is 'Remove' I would like to add a minus sign to 2 fields that the client must complete (monthly_charge_out_amount and budget_transfer_amount)...

Send email with different senders

 We have just implemented ServiceNow in our company.Because we have different departments in the company, we have different emails per department.The workspaces, and therefore the tickets, are also separated by department. For example:Purchasing -> e...

Knowledge portal - Keep chosen Knowledge Base on search

On the Knowledge portal is there a way to keep the chosen Knowledge Base when searching. Open the Knowledge portal - /kb?id=kb_homeChoose a Knowledge BaseShow the FiltersYou'll see in the Knowledge Bases widget have the chosen baseSearch for somethin...

g_scratchpad not available for List Action Client Script in CSM Workspace?

Hello, I'm trying to use g_scratchpad in a client script for a List Action but I get: SCRIPT:EXEC Error while running Client Script "GlideScopedScript": ReferenceError: g_scratchpad is not defined The Display BR is working when it saves to the scratc...

UI Action that triggers Flow with user input as well as the current RITM sys_id

Its been a while since I've messed with UI pages and UI actions, but my goal is clear I have a UI action that shows a UI pageThis UI page is meant to take user input, then trigger a Flow Designer flow Flow inputs are:The current Requested Item sys_id...