ServiceNow AI Platform forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Arrange favorites in folders?

Hi,A question I'm getting more often is 'Can we arrange favorites in folders?". I was not able to find a solution, so I think it's not possible, but... anyone with an idea how to do this?Kind regards,Gerard Wijnands

Microsoft AD Spoke - attribute mapping

hi Team, We are using AD Integration hub for creating user in AD. We were able to map attributes like Full name, employee ID, email ID etc from servicenow to AD. We are facing challenge in updating attributes like expiry date, Manager name etc. Could...

Preethi5 by Tera Expert
  • 2202 Views
  • 7 replies
  • 0 helpfuls

Resolved! Double accept when using advanced work assignment

When a person accepts the task they were assigned on agent work space it will show up again in the inbox to be accepted again. Even when you accept it the first time it is not assigned to you, only after clicked accept the second time will it finally...

Marcio9 by Tera Expert
  • 1238 Views
  • 8 replies
  • 0 helpfuls

Flow designer approval task not generating

Hi, hoping someone can help, I can't get an approval task to generate. I have 1 task that generates with a variable for the approver to be entered. When that task is closed (and approver entered), then the Ask for Approval kicks off. Everything is wo...

Resolved! Change reports

Is there a way in to run a report that shows which changes went to a different state during a certain time frame? For example, I want to report on all changes that went from Assess to Authorize during a certain timeframe. 

Time Card Portal

On San Diego, patch 10.  Have an issue in the time card portal where clicking a record to add to the time sheet simply overwrites the previous record (e.g. CHG turns into INC).  The portal widgets have not been modified.  I've compared it to my PDI, ...

Resolved! Configuring the Polaris UI themes

I am trying to configure the Polaris themes and am having anI have created a new theme with 2 variants and set the following system properties glide.ui.polaris.theme.custom --> To point to my custom theme glide.ui.polaris.theme.variant -...

Mark251 by Mega Guru
  • 7008 Views
  • 8 replies
  • 1 helpfuls

CSM Portal Clear Notifications

Hello Everyone,in csm portal header menu widget , it displays notifications when a case or request has been updated, however is there a way to clear these notifications? does somebody know how to implement this functionality?  Thanks! 

DamianMartinez_0-1679048947302.png DamianMartinez_1-1679048974213.png

Resolved! Moving from Jira to SNOW

Hi everyone,I am a complete beginner in SNOW. My company is switching from Jira to SNOW. The IT department gave me access(scrum.admin) to the company's SNOW page. Is there a way to create a project as it is done in Jira? In Jira, if you go to Project...

Ben_Wade by Tera Contributor
  • 2247 Views
  • 9 replies
  • 3 helpfuls