False Annotations Created for Mandatory Catalog Variables

[Erik Nelson]

Hello!

The question has come up as to why mandatory catalog variables are generating a false "annotation" when being viewed on a RITM and SCTASK. We aren't defining these ourselves and they're just defaulting to essentially a callout that the field is mandatory:

Example of False Annotation

Since it happens for all mandatory fields, I'm presuming this is some type of system property handling it. Does anyone know what's generating it and how to potentially turn it off?

Thanks,

Erik

[Shruti · Accepted solution]

Check this https://hishowcase.service-now.com/kb?id=kb_article_view&sysparm_article=KB0750499

[Erik Nelson]

Thanks Shruti,

That's the info I needed. For those who can't access the link (I couldn't but the article exists) it is https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0750499