Feature Request: Custom List Views

[Bradley Ross]

I'm surprised we don't have custom list views on the ServiceNow platform. We can create custom filters and easily switch between them. I need to be able to create custom list views that I can easily switch between and use in different contexts.

This custom list views need a name, a filter, columns to show/hide, sequence of columns, and column width.

I realize I can do some of this with reporting, but lists are where I live and work on the platform.

[Uncle Rob]

As you mentioned, columns are already governable by personalization.
How many uses cases do you have where a user needs to see the same table list with fundamentally different column layouts?

[Bradley Ross]

I've been using ServiceNow for years and didn't know I needed this capability. Then I started using a different tool from another vendor that had more robust customizable list views and filters and now I'm hooked. Now I'm seeing instances all over the place in ServiceNow where this would be handy. For my CMDB data stewards who look at lists of their CIs for different purposes. For my Knowledge Manager who is always swapping columns in and out of his list view of KB articles.

When I help people work around this today, we build a report with the fields and filter they want, then we add it to a homepage. This works for a lot of cases. The reporting UI introduced with Jakarta wastes a lot of space on the left edge of the report if you open it directly as a report. (It assumes you want to edit the report rather than just view it.)

I'm wishing I could get that flexibility as a non-admin directly on the list views throughout the platform. Being able to adjust column widths in both reports and lists would also be really helpful.