Hi All, I want to be able to link Knowledge Articles to existing Services, Configuration Items etc so it appears on the knowledge article when viewed.The only way I can see to do this would be to create a new knowledge template and then add a referen...
my develop instance https://dev228484.service-now.com/ is offline, can anyone help to fix it
I posted this to the Higher Ed special interest group but am adding it here in case others have helpful feedback.While reading Vancouver release notes, I learned there are now default archive and destroy rules for "variable data of standard catalog i...
Hello,I'm looking for a best way to set up notifications that can be sent to KB article owner / author when there are expired KB articles or KB articles will expire in certain time frame....etc. I was looking to notify the individual (KB author), how...
Hello Community,in ServiceNow I have table called task time worked with category field, the category field is populated with many categories, my goal is that if I belong to one group for example sysops, to see only certain categories and if users bel...
As an administrator of the system, I want to ensure that number of product licenses assigned does not exceed the licenses purchased. How should I do these implementation ?
Normal change - CHGXXXXXXX with planned start and end date - 06/03/24 We have CAB meetings on every thursday of the week. Basically, when a normal change created just before 2 days(tuesday- 27/02/24) it should not reflect on the same week CAB meetin...
Hello Team, I was wondering how is it possible to get by code, the short description field of my current action in the description field ?Thank you for your advise
So I have an issue while creating an run script for a form where I am not able to map the fields from a requested item to the Custom form(delegate table). I have given the backend values of the field inside the script but it is not working. Please l...
If we want run scheduled job at Monday and Friday only then can we do in one schedule job if no then what will we do?
I have two list fields on two different forms/tables not related (rm_release and sys_atf_test). I have a requirement to use the same choices in both fields, the choices are on the sys_choice table. I have tried using a Client Script to add the option...
Which OOB script sets the expected start date on Task to current time when it is created?
How can I set up SLA on a due_date field on Problem Task form using one of the existing schedules?All help is greatly appreciated. Thanks.
Hi, I have seen quite a few articles on the Normalization data services plugin that lead to issues. We have a mature CMDB with CIs linked several hundreds of Companies (child companies within the organization) that would like to manual group/normal...
Hi all I would like to create a report showing a view of knowledge articles created per knowledge base per week and month. What would be the best way to present it? And how do I setup the filter? I tried lots of things but don't get it to work. Any ...
