FIeld message is not showing up in service portal but working in ITIL view

[naveenmyana]

Hello,

I have written a catalog client script to display a field message below a label variable and is working as expected in ITL view but for some reason it is not working in portal. 

I have set the UI type to all in client also but not able to figure out the issue, Please suggest.

function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
// g_form.hideFieldMsg('terms_of_use',true);
return;
}
var msg = " Some files can be restored without additional help. Please follow the steps to restore the lost file from the shared drive. *If you cannot restore the file please complete the form and submit the request. *• Please select the Shared Drive. *• Right click on folder and click on Properties. *• Click on previous version tab and select the desired previous version. *• Click on Open button & browse for missing files/data. *• Select the required missing file/data. *• Copy those & paste it to User's local disk.";

if(newValue == 'shared_network_drive'){
// alert('test');
var spli = msg.split('*');
var len = spli.length;
for(var i=0; len>i; i++){
g_form.showFieldMsg('terms_of_use',spli[i],'info');
}
}
else{
g_form.hideFieldMsg('terms_of_use',true);
}
// //Type appropriate comment here, and begin script below

}

[RAHUL Khanna1]

1) did you check you have selected the the UI type to all ...

[naveenmyana]

Hi Rahul,

Yes, I have set the UI type to all and still its not working..Any other suggestions

[palmen]

I would suggest to add some logs, make sure you enter the if() part of your code.

[naveenmyana]

Hello Palmen,

Yes, For testing I have put the alerts and they are entering the loop as usual but for some reason message is not displaying. Below is my script.

function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
// g_form.hideFieldMsg('terms_of_use',true);
return;
}
var msg = "Some files can be restored without additional help. Please follow the steps to restore the lost file from the shared drive. *If you cannot restore the file please complete the form and submit the request. *• Please select the Shared Drive. *• Right click on folder and click on Properties. *• Click on previous version tab and select the desired previous version. *• Click on Open button & browse for missing files/data. *• Select the required missing file/data. *• Copy those & paste it to User's local disk.";

if(newValue == 'shared_network_drive'){
alert('message');
 alert('test');
 var spli = msg.split('*');
 var len = spli.length;
 for(var i=0; len>i; i++){
 alert('Display message');
 g_form.showFieldMsg('terms_of_use',spli[i],'info');
 alert('display 2');
 }
}
else{
alert('hide');
g_form.hideFieldMsg('terms_of_use',true);
}
// //Type appropriate comment here, and begin script below

}