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Resolved! Automated assignment for incident

Network Group manager wants to automate assigning tasks to members of the group. When a new incident is assigned to this group and it is not assigned to anyone, a configuration/script will assign it in a round robin assignment to the member. Note: As...

Resolved! Report on Software Installed on cmdb_ci_computer

Wanting to build a report or query or something to show a list of cmdb_ci_computer  that has a particular software installed (i figured on conditioning off of manufacturer in order to get different versions captured)  and wanted the output to have th...

Les1 by Tera Guru
  • 6974 Views
  • 2 replies
  • 4 helpfuls

Asset vs. CI vs. Vulnerability Management

No matter how advanced we get the trials and tribulations of mapping IT apples to apples is still a quandry. As the CMDB process owner I have operated under the notion of that which I have read regarding standing up and managing a CMDB - You do NOT w...

Kelly L by Tera Contributor
  • 1106 Views
  • 1 replies
  • 0 helpfuls