Field value changed after downloading attacment

Rosy14
Tera Guru

I want to understand how the "Upload Document Downloaded" field on CAD table is increasing by 1 after clicking the attachment on the record. Any idea how is configured? 

Rosy14_0-1725627650387.png

 

Rosy14_1-1725627744569.png

 

 

 

1 ACCEPTED SOLUTION

Hi @Rosy14 ,

 

Can you try this

Type studio in the applocation fiter it open in a new window

HemanthM1_0-1725640260309.png

2)Select any application:

HemanthM1_1-1725640294709.png

3)Click on code serach

HemanthM1_2-1725640362768.png

4) IN the search box type back end name if the field Upload attachment downloaded field and check to see any results, Business Rule, any script reference ectc...

HemanthM1_3-1725640480155.png

 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

View solution in original post

3 REPLIES 3

Hemanth M1
Giga Sage
Giga Sage

Hi @Rosy14 ,

 

I think there should be Business rule written on "sysevent" table, Basically sysevent table tracks attachment read details 

ex: when you click on the attachment, it would create a entry with

Name :attchment.read, parm1:attchment name parm2: usually table table name and user name : who downloaded

HemanthM1_0-1725633363581.png

 

Search with Business Rule where table is sysevent and see if you find anything.

 

Hope this helps!!!

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

Thanks. I can see the proccessed attachments are there but there is no BR on this table. 

Hi @Rosy14 ,

 

Can you try this

Type studio in the applocation fiter it open in a new window

HemanthM1_0-1725640260309.png

2)Select any application:

HemanthM1_1-1725640294709.png

3)Click on code serach

HemanthM1_2-1725640362768.png

4) IN the search box type back end name if the field Upload attachment downloaded field and check to see any results, Business Rule, any script reference ectc...

HemanthM1_3-1725640480155.png

 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025