- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-06-2024 06:02 AM
I want to understand how the "Upload Document Downloaded" field on CAD table is increasing by 1 after clicking the attachment on the record. Any idea how is configured?
Solved! Go to Solution.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-06-2024 09:35 AM
Hi @Rosy14 ,
Can you try this
Type studio in the applocation fiter it open in a new window
2)Select any application:
3)Click on code serach
4) IN the search box type back end name if the field Upload attachment downloaded field and check to see any results, Business Rule, any script reference ectc...
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-06-2024 07:37 AM
Hi @Rosy14 ,
I think there should be Business rule written on "sysevent" table, Basically sysevent table tracks attachment read details
ex: when you click on the attachment, it would create a entry with
Name :attchment.read, parm1:attchment name parm2: usually table table name and user name : who downloaded
Search with Business Rule where table is sysevent and see if you find anything.
Hope this helps!!!
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-06-2024 08:15 AM
Thanks. I can see the proccessed attachments are there but there is no BR on this table.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-06-2024 09:35 AM
Hi @Rosy14 ,
Can you try this
Type studio in the applocation fiter it open in a new window
2)Select any application:
3)Click on code serach
4) IN the search box type back end name if the field Upload attachment downloaded field and check to see any results, Business Rule, any script reference ectc...
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025