Field Values are not populating in Change Request using Standard Change

[nirmal12720]

I captured standard change templates and Proposals in my dev instance and moved the update set to test instance, in that I can see the standard change template created. but values are not populating in change request as configured in template.

[AnjalPDijo]

Hi @nirmal12720 ,

I came across your question and wanted to share a couple of resources that might help resolve the issue:

1. KB0855818 – ServiceNow Support Article
   This article highlights that the “Apply standard change template” business rule must be active for field values to populate correctly. If this rule is missing or inactive in your test instance, the template won’t apply as expected.

2. Community Thread – Field Values Not Updated
   This thread explains that template values are applied during record creation. If you manually change fields before saving, they may get overwritten. Also, some fields might be restricted by the “Restrict fields from Standard Change” business rule.

   To Do:

• Check if the “Apply standard change template” business rule is active and correctly configured in your test instance.
• Try saving the Change Request first, then updating fields manually(only if you are updating).
• Review the “Restrict fields from Standard Change” rule to see if any fields are blocked from being updated by the template.

Hope this helps!

[Bhuvan]

@nirmal12720 

Check the standard change template and make sure the fields are configured as per requirements. If migrated template is fine, refer below knowledge articles for potential causes

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0855818

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0812296

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0636146

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan