Find Agents functionality : Assignment Workbench

[Mahesh Kumar3]

We are using Find agents functionality of Assignment workbench on case form. Snapshot below:

When we click on find agent icon and select an assignee and click on assign, refer snapshot:

System assigns the case to the member and doesn't ask to fill the mandatory fields.

Is there any way we can enforce mandatory fields before assigning and throw error to user to select mandatory fields first? 

I tried writing an onSubmit client script but didn't work:

function onSubmit() {

    var fields = g_form.getEditableFields();

    for (var x = 0; x < fields.length; x++) {
        if ((g_form.isMandatory(fields[x])) && (g_form.getValue(fields[x]) == "")) {
            g_form.addErrorMessage("Please fill all the mandatory fields!");
            return false;
        }
    }

}

Thanks in advance!

[Mahesh Kumar3]

@Ankur Bawiskar - Have you came across this scenario?

[Ankur Bawiskar]

Hi,

I haven't used it.

What type of form/page opens up? Did you check that?

regards
Ankur

[Mahesh Kumar3]

It's a UI page that pops up. Then we can select a group and a group member and click on Assign button. It assigns the ticket without asking to fill any mandatory field.

You can check the ui pages here:

https://<<instance-url>>.service-now.com/sys_ui_page_list.do?sysparm_query=nameLIKEworkbench%5Esys_scope%3Dglobal&sysparm_view=

And the find agent icon appears when we provide an attribute to the dictionary as below:

ref_contributions=aw_recommendation

[ugamarachchi]

Hi @Mahesh Kumar3 , I removed the ref_contributions=aw_recommendation attribute from the assigned to dictionary field but still I can see the "Find Agents" in the incident form. Do you have any idea about the reason behind it