Hello, I hope everyone is ok and safe, Happy New Year, all the best for 2022.
I have a flow with logic to create or update an existing incident.
The logic is simple:
1. look up the incident record
2. if the incident exists (I have some conditions there) then, update it.
3. If incident does not exist, create a new one.
The issue I have is that it creates a new one every time, because I can't check if the incident record exists.
I tried the solution from this post: https://community.servicenow.com/community?id=community_question&sys_id=9a2359a7db28bfc014d6fb24399619bf
However I don't have the option for If count is 0, so I can't add that condition.
Does somebody know what I'm missing?
is count not available for look up records incidents?
Thanks in advance!
