How do we get rid of the excessive amount of white space on our catalog requests?
The form has way too much white space and just does not look right. How do we reduce the amount of white space between variables?
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Can you use \${jvar_var} inside an evaluate?
I am trying to add a new column to the shopping cart order screen. I created a new field, closely related to the Short Description field, that I want to be displayed on the Order Confirmation page.Below is the script I'm trying to use. When I comment...
Resolved! How to completely hide a table column?
We are decommissioning a table field but if I don't delete the column, is there any way to complete hide the column from list view, reporting, etc?
How do I set a review date for knowledge base artices
Greetings,I'm working with my team to develop Knowledge Base Articles. A team member brought up the idea of having "review" or "refresh" dates for our article. Is there a way to set some type of notification after an article had been posted for a yea...
how to show hide info messages depending on choice value
Hi All,I have three choices B, C & L depending on which the user selects I like to show an info message for that choice and hide the others if the choice changes. currently only the choice L will display and if I rem out the hide fields the show fiel...
Resolved! Integration between modules in ServiceNow
Hi All,I am ServiceNow noobie. Recently, working on few modules; I was stumped by a problem.How can ServiceNow modules be integrated with each other ? Is this an inbuilt feature provided by Service Now?Take for example a product catalog and Procureme...
Resolved! ui macro and ACLs
HelloI have a UI Macro that contains a script that is supposed to look for entries in a certain table and display them in table format in the Service Catalog. The users that would be using this macro have a particular role.At the same time, the sec...
How to sort search results from a GlideRecord Query based on Relevancy?
Consider that my Task table has 10 records(Task type is not relevant). Record #1: Short Description = "Hello bla bla bla World";Record #2: Doesn't contain neither "Hello" nor "World"Record #3: Short Description = "HELLO WORLD";Record #4: Doesn't cont...
Encoded query is not working in catalog client script
Hi,My Encoded query is not working , basically I'm glide recording RITM table to check whether record of same name created in last 30 days exist or not , if this encoded query will not work in client side please help to write script include for the s...
I am trying to use the REST API to add a service request.
Can you tell me what tables I need to use. I am assuming i need to add a record to the sc_request table then a record to the sc_req_item table?I can add the request to the sc_request successfully but when I try to add the item to create the RIT ...
Resolved! Need guidance on how to purchase an SSL certificate
We are developing an integration with a third-party ticketing system. The third-party requires us to support mutual authentication (I know, one way to the 3rd party, not to SNOW).So I'm trying to have our IT MSP purchase SSL certificates for ou...
Knowledge Article Embedded Video Issue with Iframes removing video on save
We have two different Geneva instances. When attempting to embed an iframe youtube video or similar into the source code of a knowledge article, it shows up in the preview Wysiwyg editor but on clicking "Save", the iframe is removed from the code a...
Resolved! I am trying to display a date 7 days from current day in the subject line
I have a need to display a date 7 days from the current day in the subject line of a notification in a ServiceNow workflow.new GlideDateTime(gs.daysAgo(-7)).getDate()This JS works, but it doesn't work in the subject line of the notification. How do...
How to show only active records for a look up variable from a table?
Hi,I am having a requirement to show only active locations on a service catalog. I have created a lookup selectbox and lookup table is set to location, When i make some countries inactive they shouldn't be available as a selecting option. If it were ...
Has anyone had this error on import: Unable to format -undefined-undefined using format string yyyy-MM-dd for field u_rehire_date
Has anyone had this error on import: Unable to format -undefined-undefined using format string yyyy-MM-dd for field u_rehire_date.
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