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UI Policy doesn't work on RITM only

Hi everyone! I want some variables to be visible only on the task level (so hidden for Catalog Item and RITM).I used "Reverse if false" function on advanced UI Policy view, selected "Apply on Catalog Item view" and "Apply on RITM view" checkboxes, Ap...

Joanna17 by Tera Contributor
  • 2012 Views
  • 9 replies
  • 3 helpfuls

Allow external vendors to submit catalog requests

Hi,Our customer got their catalog store linked up with SSO. So their internal users logs into the company's cloud and can then access and order catalog items.now they want to allow their external vendors to view certain(not all) catalog items without...

alizaman by ServiceNow Employee
  • 1299 Views
  • 3 replies
  • 0 helpfuls

Resolved! Catalog Item Search

Hi All,I have created a couple of new Catalog Items and are active in the Maintain Items table. But when I search from them in the Global Search, it says that the name does not match any items.These items belong to an active category, no available fo...

Resolved! Editing from Knowledge Base list view

Hi there,We recently upgraded our ServiceNow from Fuji to Helsinki, and have lost the ability to edit a metadata field of multiple knowledge records from the List view of a knowledge base.   eg., change the "Author" of several knowledge records at on...

KB backend screenshot.png
dylanyoung by Tera Contributor
  • 2844 Views
  • 4 replies
  • 5 helpfuls

CMDB application dependency layout

I am currently building a CMDB primarily focused on assets in the form of application services.   As far as the structure is concerned, I am struggling with determining how the application service and its dependencies should be laid out. Currently, I...

dustin_hux by Kilo Contributor
  • 2337 Views
  • 5 replies
  • 2 helpfuls

Tree Picker on List Collector

Hi !I've a question. I've actually an item with a variable of type "List Collector", which references a table. I use a list collector because I need to pick one or various records. I've added on the variable the attribute "glide_list" to make the var...