SLA Resolution definitions are attaching correctly. Question - Is there a better approach and if not how do I access the previous value of the incident's state field so that it is available in my second BRSDA raises incidents in one of:AcknowledgedRe...
Hi All,Is it possible to copy values from a variable on an order guide to a matching field on a RITM?I have a variable called 'leaverdate' on an order guide and i would like this date value to be populated into the 'u_leaver_date' field on the RITM f...
An email sent out to "Requestor" to reply either "accept" or "reject" when catalog task is closed. This email is triggered from "sc_task" table. Can someone share how to use Inbound Email Action to close RITM if "accept" is replied?We'd created an In...
I am making schedule floating ,so how it will be affecting my SLA .Suppose my schdule is 8 to 5 working days and floating .My SLA Duration is 12 hrs and from US Receiving ticket at 9 p.m. So in india resolver tem is sitting ,so what will be start o...
Hello Community,I am trying to get a variable called "ritm_short_description" on the catalog item to populate the "short_description" field on the request item.Here is the catalog item:Here is the variable on the catalog item:Here is how I would like...
Hello,I have a Catalog to submit a request for Hardware. User can select New or Existing. This is a reference to backend table. I want to create a new record in alm_hardware.do when user selects new and update an existing request .To achieve this, I ...
I have a variable titled 'Facility Manager Name' (facility_manager_name) which is a reference field that allows the requester to look up and select a person. I would like to auto populate the 'Employee Number' (emp_number) field based on the person...
Hi All,I am getting an issue while submitting the record producer and approving the request. It is stuck on running transaction. I have on Geneva Patch 7.See the screenshot below:Please suggest how to get out of it.Thanks,Shamma
Hi,We have a scenario where we would like to give our Business Relationship Manager (BRM) access to approve item purchase requests within ServiceNow.The workflow for item requests go through a few approval stages, the first goes to the above manager,...
Hi all,I am having a strange issue where I cannot see the variables on catalog tasks.I have configured the following:Added the variable editor to the task form.2. Added the variables that I want to display on the Catalog Task in the workflow.3. Set t...
I have created a many to many table between locations (cmn_location) and a configuration item we call Branch Office (u_cmdb_ci_branch_office).Each location can have more than 1 branch associated with it in the related lists.I have a catalog request w...
Hello community,I will like help with a request I have been assigned to. I have created a catalog item request. One of the variables is "who is submitting this request"? I want it to auto populate with the current user. I don't know what script to us...
Hello everyone, In the service catalog, when clicking in the date/time field, the calendar picker appears at the top of the page instead of underneath the field as it should. (screen shot attached). Users have to scroll up to the top of the page when...
Hello,Had this error message on a list view, during filter by keywords and state on kb_knowledge.''Syntax Error or Access Rule Violation detected by database (Table 'xyz_1.ts_c_26_TS_MARKER' doesn't exist)''Log statement:FAILED TRYING TO EXECUTE ON C...
We are using domain separated environment, and facing issue with the display of the sub categories. Subcategories disappear from certain domains and are visible on some other domains.Any idea what causes this?
