Flow Designer - Wait for condition on updated field

Leander Burger · ‎02-12-2025

I've added a Wait for Condition action in a flow with conditions on the state and updated fields. The condition on the updated field doesn't seem to work because it generates an error and the flow stays in the wait state although the conditions are already met. I'm able to reproduce this issue on a Washington and a Xanadu instance. Is anybody familiar with using the updated field in Wait for Condition or able to provide an alternative?

Flow:

Execution:

The record watcher failed to register and I don't know why.

P.S. Workflow Studio is up to date.

Nishant8 · ‎02-12-2025

Hello @Leander Burger , Can you try to make use of 'Wait for duration' available under Flow Logic? surely, you can make the adjustment accordingly. you can refer below SS for reference.

Regarding the record watcher fail error, you can add another Action after 'Wait For' maybe a simple one like 'log' and then verify

Regards,

Nishant

View solution in original post

Josh Pirozzi · ‎02-12-2025

Hi @Leander Burger,

I guess there was confusion because the screenshot provided referenced the Incident Table for your example. As far as I am aware, once a Request Item is complete, it's complete which then completes the Request (if its the only Request Item associated).

If you are actually in fact looking to perform this action on an Incident, then there is an OOB Business Rule in place that automatically waits XX days before changing the Incident State to Closed.

https://YOURINSTANCENAME.service-now.com/now/nav/ui/classic/params/target/sys_script.do%3Fsys_id%3Dd...

Leander Burger · ‎02-14-2025

Thanks all for the suggestions. This is what I got from support:

This issue is caused by PRB1545899

Per PRB1545899, the Record Watcher for Wait for Condition cannot handle conditions using relative dates (ex: javascript&colon; gs.beginningOfLast15Minutes())

PRB1545899 is set to Won't fix