Format of the KB articles while uploading

[Kumar147]

Hello,

I have an issue with uploading KB articles. when I tried copying from word file to body of KB article, its changing the layout and images are misplacing and going down under the text. I tried with different layouts but not worked. Is there any solution that i can upload the article along with the images exactly like in word file.

Thank you in advance.

[Community Alums]

Hi @Kumar147 ,

The problem is that you end up with extra HTML formatting getting pasted in.
The simplest way to deal with this is to paste the contents of the article into a simple text editor (like notepad) before pasting it into the KB field in Service-now.
This will strip out all formatting and just paste the text in. 

Also, refer to this solution :

https://www.servicenow.com/community/knowledge-managers/formatting-issues-with-import-from-microsoft...

[Kumar147]

Hello @Community Alums,

Thanks for the reply. It will take lot of effort and consumes lot of time. Is there any solution to make it simple.

[mhegde1]

Hi @Kumar147 ,

I think while pasting, you can have the format as word file (Keep formatting) or Remove formatting.

and also the below might help you.

https://www.servicenow.com/community/knowledge-managers/assistance-with-formatting-knowledge-article...

Thanks,

[Kumar147]

Hello @mhegde1,

Thanks for the reply. I have tried that also but not worked.