From a HR case, when agent uses the transfer button and leaves the department as Human Resources, an error loads: "Function log is not allowed in scope sn_hr_core. Use gs.debug() or gs.info() instead"

[Cynthia L_]

From a HR case, when agent can use the transfer button to transfer to an Incident or Service Request.  If the agents leaves the department as Human Resources and clicks Transfer the process hangs. Eventually an error loads: "Function log is not allowed in scope sn_hr_core. Use gs.debug() or gs.info() instead".  I'd like to add a friendly error to stop them from choosing Human Resources.  I've tried adding a msg to UI action Transfer (to task) but cannot get the msg to display.  I would appreciate any help. 

[Musab Rasheed]

Hi Cynthia,

Don't see any function log here, please go to below link and see if there are any function log( like gs.log etc) and comment that line, give a try.

https://yourinstance/sys_script_include.do?sys_id=32678a3453b72300ff25ddeeff7b1213&sysparm_record_target=sys_script_include&sysparm_record_row=1&sysparm_record_rows=20&sysparm_record_list=nameCONTAINStransfer%5EORDERBYDESCsys_updated_on

[Cynthia L_]

Hello:  Sorry for the delay in responding.  Unfortunately, there is no reference to any log in the script included.  To clarify, I am using the OOB Universal Request Transfer button, when attempting to transfer.  

[Sevastianos]

Hello, i am trying to use the OOB Universal Transfer Button (No Transfer Case) for HRSD to other departments and something wrong happens to condition of the UI Action of this button. Could u plz inform me which condition use to display this particular UI Action button?

[Community Alums]

Share the UI action script here.

[Cynthia L_ · Accepted solution]

The gslog statement ended up being in the HRCreateDepartmentTicket script include.  Thank you for your assistance.