FTP file retrieval method error "Return Value: 530 Description: Login incorrect" (Data Source)

[svyatoslav]

Hello,

I'm having a strange issue:

I have created a data source with FTP file retrieval method and put all the data required to connect to it (please see below)

The file is there, the user is present on the server and has the rights to access the file I'm trying to retrieve and ports 21 and 443 are open.

But each time I try to load the data, I get the following error:

Almost if ServiceNow is trying to connect but the creds are wrong (they aren't, I've checked several times), but as I was informed, there are no connection attempts in the server logs.

I found few information on FTP file retrieval method, and I don't know what else to check.

Does anyone have an Idea?

Additional info:

- The server I'm trying to reach is running on Linux (I don't know if that has any importance)

- And I don't know if it is necessary, but I also tried to use a MID server: I've configured and installed the MID service on that server, the Installer.sh has indicated that the connection is successful, however the new MID server didn't show up in my instance (but since a MID server is not necessary for an FTP connection, I didn't pay much attention to that)

- I'm using my personal DEV instance

[corina]

Hello Svyatoslav.

So when you are trying to retrieve it from the terminal, everything goes well?

[svyatoslav]

Hello Corina,

Thanks for the quick reply.

Unfortunately I didn't quite understand what you mean (I have dome imports from CSV files directly and via JDBC, but not via FTP).

Do you mean the terminal on the Linux server?

[corina]

Hello, yes indeed.

If you are able to access it form your machine you should be able to access it from sn as well

[svyatoslav]

Thank you for your input, I'll check this with our network team and come back to you.