Getting 1 update sets were not retrieved because their batch base is not complete.

[jamesyoung]

This is my first attempt at using update sets, I think I've followed the process.  I seem to have an old update set that I don't remember creating.

I've created the new update set on my dev instance, then made some minor configuration changes to an order guide in the service catalogue which tested ok. 

The new update set has been marked as complete but when I try to retrieve the update set to the Prod instance (we don't have a test instance) I get the message: 1 update sets were not retrieved because their batch base is not complete.

There are 2 other system generated update sets listed and show as in progress but I'm not interested in bringing those across, I only want the new one, the old one that I don't recall creating has been set to ignore.  see attachment

How do I proceed?

[Maik Skoddow]

Hi

it is not really clear what your issue is. 

Could you retrieve the wanted Update Set on your PROD?

Kind regards
Maik

[jamesyoung]

Hi Maik,

Sorry - yes the error message appears when I try to run retrieve completed update sets on the PROD instance.  My PROD instance currently shows retrieved no updates sets.

Thanks

James

[Maik Skoddow]

If I were in your situation, I would export the wanted Export Set to a local XML file and import that XML on the PROD instance. This way, you know that there is really an issue with your Update Sets.

Kind regards
Maik

[jency83]

Hi,

I know it's an old question. But I came across the same issue. 

Your problem here was, that for your update set you set parent to Default update set.

And hence your Default update set is still in progress, your child update set is throwing this error.

So the solution in this case is to go to your update set on source instance and clear the parent value.

Otherwise, for releasing multiple update sets, you can create a new update set (e.g. My Release') and set it as parent of all of them (batch approach).  And set My Release to Complete. It completes all child update sets. Upon retrieval on target instance, you just preview and commit this parent update set and it's all.