Getting this error message -Ignoring inbound email where sender is SMTP user:

Anshika Bhatna1 · ‎08-04-2025

While configuring connection with inbound I'm getting this error "Ignoring inbound email where sender is SMTP user:" and my mails are going in ignored state.
Can someone help me in this. How can I resolve this issue

Dr Atul G- LNG · ‎08-04-2025

Hi @Anshika Bhatna1

Might be helpful

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0535129

https://www.servicenow.com/community/developer-forum/smtpsender-no-recipients-email-send-ignored/m-p...

https://www.servicenow.com/community/csm-forum/email-log-showing-the-error-quot-email-ignored-by-ign...

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JC Moller · ‎08-08-2025

The system filters out emails that are from the same user as the SMTP user to the Junk folder. So you are sending out email that is on route back towards the instance (user / sender). Check your users, groups..The system picks out the email address from somewhere within the system. The behavior exists, it is a loop-prevention safeguard in the inbound email engine.

https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/notification/c...

Screenshot of the component that generates the error.