Getting this error message -Ignoring inbound email where sender is SMTP user:

Anshika Bhatna1
Tera Contributor

While configuring connection with inbound I'm getting this error "Ignoring inbound email where sender is SMTP user:" and my mails are going in ignored state.
Can someone help me in this. How can I resolve this issue

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Anshika Bhatna1 

 

Might be helpful

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0535129

 

 

https://www.servicenow.com/community/developer-forum/smtpsender-no-recipients-email-send-ignored/m-p...

 

https://www.servicenow.com/community/csm-forum/email-log-showing-the-error-quot-email-ignored-by-ign...

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JC Moller
Giga Sage

The system filters out emails that are from the same user as the SMTP user to the Junk folder. So you are sending out email that is on route back towards the instance (user / sender). Check your users, groups..The system picks out the email address from somewhere within the system. The behavior exists, it is a loop-prevention safeguard in the inbound email engine.

https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/notification/c...


Screenshot of the component that generates the error.

JCMoller_0-1754639889696.png