Email log showing the error "Email ignored by 'Ignore sender' filter"

[Ash41]

Hi Team, 

When user is trying to send an email to servicenow, getting an error "Email ignored by 'Ignore sender' filter". I checked email filter is has condition to ignore if header contains "mailer-daemon" or "postmaster". Postmaster keyword was there in email log header. May I know how to bypass this email filter? If I make this inactive will it cause any other issues?

Please suggest, thank you.

Regards, 

Ash

[Ankur Bawiskar]

Hi Ash,

check this links

https://community.servicenow.com/community?id=community_question&sys_id=729c7afadbfea780107d5583ca96...

https://community.servicenow.com/community?id=community_question&sys_id=8b0595c8db0b9f0454250b55ca96...

https://hi.service-now.com/kb_view.do?sysparm_article=KB0521782

Regards
Ankur

[Ash41]

Thanks for the reponse, Ankur.

I have gone through above links already, I just want to confirm if we do changes to email filter does it cause any errors?

Regards, 

Ash

[Ankur Bawiskar]

Hope you are doing good.

Let me know if that answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

Regards
Ankur

[Ash41]

I'm doing good, thank you Ankur! 

Hope you are well, Allen helped with query. 

Thank you for your response too! 

Regards, 

Ash