GlideRecord/Script in User Criteria

[patricklatella]

Hi friends,

I'm building a User Criteria and need to have the script check the value of field on the logged in user's record in sys_user.

Trying a couple ways to do this and not finding the correct script.   Anyone see why this isn't working?   the top part that is querying to get the gr.u_region is working fine.   It's the getDomain part that does not seem to be working.   The field on the sys_user table I'm looking to see if it "== 'CTS'" is [u_ad_domain].

Thanks!

answer();

function answer(){

var loc = gs.getUser().getRecord().getValue('location');

var gr = new GlideRecord('cmn_location');

gr.get(loc);

var getDomain = new GlideRecord('sys_user');

getDomain.addQuery('sys_id',gs.getUserID());

getDomain.query();

if(gr.u_region == 'EMEA' && getDomain.u_ad_domain == 'CTS'){

return true;

}

}

[Chris Sanford1]

We were creating a similar script (a little different) and were having some issues. We resolved them by replacing "gs.getUserID()" with "user_name". We did find this docs site:

https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-manage...

and that's where they recommended the user_name. They specifically advise against gs.getUser() which I assumed would also apply to gs.getUserID(). It sounds like you got this working anyways but just an FYI on what we found.

[patricklatella]

Good to know, thanks Chris!