Do anyone know how to restore Favorites that are once deleted ?
i have reset the password for one user some how the users Favorites are deleted can anyone help to restore his favorites
Forum Posts
ignore true for transform map
For trasnform map, if you have onbefore with order 100 with ignore=true and one more onbefore with order of 200 with GlideRecord code to update the record, it seems order 200 onbefore not getting executed. What is the reason? Appreciate it. I am ...
Resolved! Catalog Item - Why users are not able to see a reference field to a table but admin can
Hi all, I am using a reference field as below in my catalog item. On the portal I am able to see this variable in the catalog item and the options / drop downs but users see empty. Why would this be? This is also happening to another variable for ...
Resolved! how to change state value while click on state button on form using script?
I need code for changing state value while click on state inprogress button which is created on incident form
Resolved! Connect Support conversation history logs?
We are upgrading from Social IT to Connect Support, but i am unable to see where is the chat history is now logged? It used to be under the chat_message table, please can someone advise where this is recorded. Thanks in advance.
How to create a private task?
How to create a private task?
Resolved! Transaction cancelled: maximum execution time exceeded error getting in sys_user API
Hello, In service now when I am calling sys_user api with pagination limit 10000 which is default in in document, getting this below error. I am getting 8461 user account in response and then this error - {},"error":{"message":"Transaction cancelled...
Remove attachment from the UI of a catalog item
Looking for a way to remove an attachment from a service catalog item when a varaible changes. I have an AJAX call removing the uploaded files from the back end. This does not, as expected, update the WebUI to show the attachments were removed. If...
Resolved! MID Server for multiple sub production instances
What is the best practises / pitfalls / workarounds for deploying mid servers and using them with multiple instances? Currently I have 3 sub prod instances (dev,test,stag) and 1 production isntance.I have 2 Mid Servers (Dev, Prod) Prod is linked to ...
Resolved! Choices not showing in Drop down at Set Value activity in workflow
Hi, I have added choices to the stage field in the RITM table,Now i am trying to set the stage to the newly added choice value through the SET VALUE activity in workflow when I am trying to set the value of Stage the newly added choice is not ap...
Flow Designer service catalog very slow
I have moved 3 of my workflows into Flow Designer. One of them is lengthy and complicated and two of them are smaller, ie depending on a certain request type I create catalog task or some I automate using a Powershell script. The larger one has multi...
Resolved! What happens to users connection if a node is down/being restarted
If a user has logged in and is happily using ServiceNow and then the node they are on has a problem or is restarted what happens to any subsequent transaction requests they make? Will the ServiceNow Load balancer handle this and direct the transactio...
Can we create additional searchers in the contextual search engine?
Is there a possibility of creating additional Searchers in 'cxs_searcher_config' other than the standard ones, like if I need a new contextual search for some custom tables..
Resolved! Wrong timezone for GlideDateTime
I am trying to assign a "latest response date" in a workflow, so I can timeout the whole thing and end it if the customer doesn't respond in time. To do this, I am setting: var today = new GlideDate(); var cutoffTime = new GlideTime(); cutoffTime....
Resolved! How to link survey to the new ServicePortal survey view
We plan to link to the new Service Portal survey view for our existing surveys and we can't determine how to generate the instance_id on the URL to enable this.You can already see the Service Portal survey view thru instance.service-now.com/sp?id=my_...
