When you define an approval you have several options for determining its Due Date: But as far as I've been able to tell, it does nothing but populate the due date field. No business rules or scheduled jobs appear to pick up the slack beyond that. ...
Hello, We currently have this business rule which runs on story that sets Epic and Assignment Group. We want to override this if the story is not created from an Idea. So if a story is created manually do not set Epic and Assignment Group. So I th...
Setting up integration hub for Graph API per instructions here. Click get Oauth Token and get the followign error (redacted): OAuth flow failed. Verify the configurations and try again. Error detail:invalid_scope, AADSTS70011: The provided request mu...
Hi all, We recently enabled embedding of videos in knowledge articles by adding html_sanitize=false to the article body attributes. Since this, we've lost the ability to copy/paste unicode characters such as into the article body or the text field ...
以下の2テーブルを結合し、1つのListLayout（テーブルビュー）として表示したい。これまでに、テーブルAのテーブルにタイプ「参照」でテーブルBの項目を作成し、ListLayoutに見かけ上上記ListViewが表示できました。ただ、テーブル間の結合条件（SQLでいうwhere テーブルA.項目1＝テーブルB.項目1）のような条件を指定する方法が分からず困っています。参考になるナレッジが見つからず、教えていただけますでしょうか。 ＜元になるテーブル＞---テーブルA--- ...
We are trying to display an external website in a Service Portal page. I have read some posts on here regarding using the CMS iFrame but with no success. Is there a 'best-practice' way to do this in Service Portal?
Hi, We are implementing the Service Portal. While implementing we are facing some issues. Below are the concerns: We are using the below HTML and CSS code in our service portal widget and the issue is that the styles are not getting applied. HTML...
Currently, I have a record producer that redirects to a task record when I submit it within the old UI. I'd like the same behavior to happen within the Agent Workspace, like in the below scenario: While viewing an Incident record in Agent Workspace...
I have some code embedded in a Duration script for a table. var tableName = current.getTableName();gs.info('Table name is '+ tableName);var table = new GlideTableHierarchy(tableName); if (tableName) { var baseTableName = table.getB...
Hi Community, I've created a flow to send approval reminders after 7 days and later close RITMs if still not approved after 14 days. I have an issue in the script to return the RITM record and update the fields. I'm not sure why this is failing. The ...
I have a couple of users in our Service-Now instance ( Istanbul ) who are unable to login to our Self Service Portal, neither user gets a unusual error message just a generic bad username/password error.I've checked both that their user records are a...
Still there are many questions unanswered even after searching community ?1. How can we call UI macro from client script? can any one help me with syntax ?(as said in one community post .. calling required function in ui macro but this is not actau...
I have activated Document Viewer, and it works well for documents opened from a case. Anyone who knows how use Document Viewer from Service Portals?
Anyone know how to add more fields to the filter by part of the search knowledge screen.Using Helsinki Patch 4 with knowledge v3.Out of the box there is the Knowlegde --> homepage which can be used as a good starting point for searching. If you find ...
Did you know that you can impact search relevancy by field weight in Knowledge? The Controlling Match Relevance by Field section of our documentation takes you through the basics of configuring your search relevancy at the field level. If you're inte...
