Global Search core UI: User not able to see 'People - Users' option

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Hi everyone, 
I am currently experiencing this issue where the user with ITIL role is unable to see the 'People - Users' option from Global text search results page in Core UI.

  • Checked 'People & Places' from "Text Search Groups" table, it has role ITIL, Admin role (screenshot below). 
  • I checked ACL and it has correct read role

 

Ranjani0214_1-1722960068128.png

 

Impersonated an ITIL user and searched my name, i could not find it in right side panel in search result

Ranjani0214_2-1722960162790.png

 

When i login as myself and search i see "People User" as below

 

Ranjani0214_0-1722960026620.png

 

Tried the option provided from here, and it didnt work.

 

Can you help me, how to fix this issue.

 

Thanks

 

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