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Global Search core UI: User not able to see 'People - Users' option

Community Alums
Not applicable

‎08-06-2024 09:08 AM

Hi everyone, 
I am currently experiencing this issue where the user with ITIL role is unable to see the 'People - Users' option from Global text search results page in Core UI.

  • Checked 'People & Places' from "Text Search Groups" table, it has role ITIL, Admin role (screenshot below). 
  • I checked ACL and it has correct read role

 

Ranjani0214_1-1722960068128.png

 

Impersonated an ITIL user and searched my name, i could not find it in right side panel in search result

Ranjani0214_2-1722960162790.png

 

When i login as myself and search i see "People User" as below

 

Ranjani0214_0-1722960026620.png

 

Tried the option provided from here, and it didnt work.

 

Can you help me, how to fix this issue.

 

Thanks

 

0 Helpfuls
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3 REPLIES 3

Rodrigo Erthal
Tera Contributor

3 weeks ago

Hello,

 

Are you found some solution to this issue?

0 Helpfuls

Shree123
Tera Contributor

3 weeks ago - last edited 3 weeks ago

Have you checked user preferences?

Try reindexing the table.

@Rodrigo Erthal 

0 Helpfuls

Josh Pirozzi
Kilo Sage

3 weeks ago

Hey @Rodrigo Erthal ,

 

  1. Navigate to https://YOURINSTANCENAME.service-now.com/now/nav/ui/classic/params/target/sys_search_context_config....
  2. Click on to the option for 'Users'
  3. Check and update the Role(s) as necessary.

 

Thanks,

Josh

0 Helpfuls