gs.eventQueue not firing properly

[patricklatella]

Hi all,

I'm building a scheduled job to fire an event, and am using the following script, however in the line in BOLD the script is giving me the error in the screen shot...it's not firing the event properly and my notification that is triggered off that event is not sending.   Error in my script?     thanks!

var sd = new GlideRecord('change_request');

sd.addQuery('state','-5');

sd.query();

while(sd.next()) {

if(gs.dateDiff(gs.nowDateTime(),sd.end_date.getDisplayValue(), true) < 0)

gs.eventQueue('change.notification', sd.number, sd); //something wrong here?

}

[Marcio Silva]

Does the event gets processed?

[patricklatella]

not sure...here's the record of the event, under "Processed" it says (empty)...so maybe not?

[Marcio Silva]

Have you register the event change.notification ?

Please have a look at the following link:

https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/platform-events/task...

[SanjivMeher]

In your personal instance, you can navigate to System Properties->Email Properties and activate Email Sending and in 'Send All email to test email address', you can mention your email accounts.

Also go to Administration->Email Accounts and check if you have the POP3 and SMTP email accounts.

And check if you have events.process 1 in your scheduled jobs.

If not you have to create these email accounts and export the schedulers from a different instance and import it to your personal instance.

I didnt have these, so I had to create them

[patricklatella]

Hi Sanjiv,

I actually went ahead and developed this in our company DEV instance and it's working perfectly...thanks!

Patrick