Hi, Am trying to set the email notifiation reply to as Serivce desk <instance@dfr.com>

[vin6]

Hi, Am trying to set the email notification reply to as "Service desk <instance@dfr.com>"

but, whenever the am trying to send an email reply it automatically set to "IT service desk <instance@dfr.com>"

Why the email name got changed from 'service desk' to 'IT service desk' when replying to the same email?

Thanks in Advance..!

[Dr Atul G- LNG]

Hi @vin6 

Please check what address mentioned in Email account

[Sohail Khilji]

Hi @vin6 ,

You need to rename the system propery called > glide.email.username 

Fix: (The name comes from sys_properties)

Navigate to sys_properties.LIST > Search for > glide.email.username 

change the property from ''IT Service Desk'' to ''Service Desk'' as needed .....