Incident assigned to user should be notified through MS Teams if incident is ageing more than a week

[ajit2]

Hello All,

We have a setup MS teams integration in our instance, But client is asking if we can setup something where in assigned to users will be notifed if incident is ageing more than one week.

Can someone help how this can be acheived?

Thanks in advance.

Regards,

Ajith.

[Ankur Bawiskar · Accepted solution]

@ajit2 

so basically it has to be via a scheduled job or flow and the users should get notified on MS Teams.

check if these link help

How to - Send notifications, scheduled emails, etc to Microsoft Teams channel 

Create notification content for Microsoft Teams 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@ajit2 

so basically it has to be via a scheduled job or flow and the users should get notified on MS Teams.

check if these link help

How to - Send notifications, scheduled emails, etc to Microsoft Teams channel 

Create notification content for Microsoft Teams 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[ajit2]

Thanks @Ankur Bawiskar , I got it, Just a quick questions here users are notified through ServiceNow VA setup in our teams, Do we have any option that users can be notified directly like chat instead of users going to ServiceNow for Microsoft 365 app chat or Now Virtual agent?

Attached it the snippet how we are receiving now, Just want to check if we can get these updates direct to out DMs in MS teams.

[Ankur Bawiskar]

@ajit2 

Not very sure, you need to check the documentation if that can be done.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[GopikaP · Accepted solution]

Hi @ajit2 ,  You can add the necessary condition created last week or opened last week in the third step - 

Provider Notifications || Notify users in Microsof... - ServiceNow Community