Hide an empty KB category on the portal

[seanboggess]

On our end-user portal, when users go into the knowledge base, they see categories that are empty (to them).  

In the KB we have some articles configured so they aren't visible to our users.  For example we have a category of 'Azure' with three articles that have security on them so they remain hidden from our typical end-users. When a they log into the portal and go into the KB, it will still show the category of 'Azure' but no articles inside it since they do not have permissions to view them.  

Is there any way to hide the category if it's empty for that user?  Still want to keep the category active, and keep those articles in the same KB, but trying to clean it up a little so our users don't see the categories if they cannot see the articles inside them. 

This is both in London, and New York. 

[Anil Shewale]

Hi

i think hiding the catogories this can be achieve through by unchecking the necessary properties in knowldege base. try this

Navigate>>

 Knowledge -> Administration -> Properties.

If it help mark helpful or correct 

Thanks and regards

Anil

[Randall King]

No. ServiceNow's documentation states that those options only apply to knowledge v2, not v3.

[Gaurav Shirsat]

Hi Sean Boggess

Please Go Through this Link

https://community.servicenow.com/community?id=community_question&sys_id=b2998ba5db5cdbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=8dda0b6ddb5cdbc01dcaf3231f96...

Please Mark Correct and Helpful

Thanks and Regards

Gaurav Shirsat

[seanboggess]

Have not read all the way through those yet, but, we are able to hide articles already.  We have ones marked for 'internal only' that clients can't view.  However, the clients still see the categories listed in the KB, even though they don't see any articles in there (b/c they are being hidden from them). 

Want to hide the category from them if they don't have access to see articles in them. 

For example 'Installation Instructions' has articles for Internal IT only, and average users can't see the articles, but CAN see the category listed. 

[Gaurav Shirsat · Accepted solution]

Hi Sean Boggess 

for almost an hour I worked on your issue.

The similar Thread for your question on Community

https://community.servicenow.com/community?id=community_question&sys_id=9ed7fae7db4667001089e15b8a96...

https://community.servicenow.com/community?id=community_inbox

Please Mark Correct and Helpful

Thanks and Regards

Gaurav Shirsat