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02-10-2026 03:53 AM
Hi Team,
We wanted to hide New button in HR cases naive view,
But no in HR workspace
From where this action comes from, I tried to deactivate from UI action but its not working.
Solved! Go to Solution.
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02-10-2026 06:23 AM
it worked fine for me
see below -> New button is gone when I checked that Omit new button checkbox
share your config screenshot
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Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-10-2026 11:35 PM
in the New roles field, give HR Admin role
Don't use script
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-10-2026 11:01 PM
can we show new only for HR Admins, i tried this but its not working, Im i missing anything?
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02-10-2026 11:35 PM
in the New roles field, give HR Admin role
Don't use script
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-10-2026 11:52 PM
Tried it, but for HR admins also its hiding.
