How are De-duplication tasks automatically created?
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07-17-2020 03:16 AM
Hello,
I need to understand how the De-duplication tasks/Remediate Duplicate Task (reconcile_duplicate_task) are created? How is the process? in which table are the rules stored.
Thanks you in advance.
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07-17-2020 03:30 AM
Hi,
Please go through below links that might be helpful.
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07-17-2020 03:43 AM
Also Check below docs link & article link that will be useful.
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07-17-2020 04:24 AM
HI Jaissica,
1. After a duplicate CI is created
2. Run the discovery
3. Now the discovery creates a de-duplication task.
The de-duplication task will have two or more ci in the related list [duplicate audit result]
oldest ci's discovery source is marked as ServiceNow
Newest ci's discovery source is marked as duplicate
4. Click on Remediate and choose which one is correct ci and follow the on-screen instructions to delete the duplicate or change is attributes.
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09-12-2024 09:49 AM
HI Murali - @Muralidharan BS can you explain this once again
PaulSylo
Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !
