How can I change workflow of knowledge from draft to review?

haruna naka
Tera Contributor

Hi.

I want to change workflow of knowledge from draft to review.

Now it's automatically change so I can't edit.

If some one knows, please let me tell.

Thanks.

1 ACCEPTED SOLUTION

Hi,

You have to request approval for publish the kb article, then it will goes to review state.

 

Feel free to mark helpful & correct!

Thanks,
Sagar Pagar

The world works with ServiceNow

View solution in original post

3 REPLIES 3

Sagar Pagar
Tera Patron

HI,

Can you explain in details?

Feel free to mark helpful & correct!

Thanks,
Sagar Pagar

 

The world works with ServiceNow

Thanks for your corporation!

I created knowledge as draft and now I want to change workflow status of this knowledge  from draft to review. I don' t know how to change workflow status and how to do review.

 

Hi,

You have to request approval for publish the kb article, then it will goes to review state.

 

Feel free to mark helpful & correct!

Thanks,
Sagar Pagar

The world works with ServiceNow