We have ticket table(u_ticket) & Request Table(sc_req_item).Step 1: Using Record producer user will submit ticket(TKT0010200).Step 2:ITIL Users(Process Users) will process the ticket(cross check the selected values in the ticket and click next).Step ...
All, We would like to get some feedback on best-practice and tried methods on several CMDB-related questions.Second one: What would be (conceptually and in practice) the best way to add Virtual servers to the ServiceNow CMDB. Virtual Instance does n...
I would like to know what the suggested best practice is for removing knowledge articles. This is of particular concern when it's an article that has not been published yet and is no longer required. Currently Published articles that are no longer...
It is a recommended practice to have "if (isLoading) return;" as the first statement of the onChange functions. It was suggested to me that there may be exceptions to that rule, but nothing specific was identified. What should I consider before I u...
Knowledge Centered Support theory tells us not to go looking for knowledge to improve; the users will tell us what they need. However, when you're launching the knowledge program, it's very helpful to promote managerial engagement by starting the c...
I have two variables variable1 and variable2 in a catalog item. variable1 is a choice field and variable 2 is a reference field.Is it possible to use variable1 value as a reference qualifier in variable2?
Hello I have an existing Service Catalog item which end users can use to request access for specific applications.This service catalog contains a field called 'Application Name' with 2 values.If either of these 2 Applications A, or Application B are ...
Hi All, I have to validate whether user has added an attachment or not before allowing him to submit a request.Please help me if any of you have done a similar kind of implementation. Regards,Kirti
I have a JDBC connection to execute a SQL query and it's returning the following error below. When I run the query in SQL Management Studio it returns the data just fine. Has anyone experienced this error message before? MID Server reported error: c...
Anybody knows why the link Communicate Workaround in a problem, which is a UI Action that comes Out Of the Box (OOB), returns an "Undefined Value" in the incidents related to this problem instead of populating with the WorkAround field content? Acc...
Hello, The below URL that goes straight to the new Incident form:https://demo.service-now.com/incident.do?sys_id=-1&sysparm_query=active=true&sysparm_stack=incident_list.do?sysparm_query=active=trueRequired is an enhancement to allow us to pass 2 ad...
I have a Business Rule with a custom script. The task of this script is to get the JSON of a Change Request by calling a REST messageFor this REST message call, the sys_id is the input parameter. How can I get the sys_id for the current Change Reque...
So what my organization has done is setup a custom field in the Knowledge form that is the 'Target Audience' with selections of ['-- None --', Public, IT, Customer Service, Application Services, Infrastructure, Project Coordinators]. What I am task...
Hi,I've got questions about history information of an Asset. Is it possible to 'click' on an Asset and find historical information about it, such as incidents, requests CMDB updates etc.? (stuff that earlier have been associated with the Asset)Or is ...
Hi,I have a situation where I was testing knowledge base and I have over 8000 tickets I want to delete.Is there an easy way to do this rather than 100 at a time. Thanks Steve
