Hello implement,Got JavaScript to write the date to ESS portal page from inline script.But the script is pretty lengthy so figured it wouldbe best to put the script into an include. Didn't work. So I dumbed it down so to get somethingto write: +++...
We are going to implement the following CIs: Mobile, Plotter, Monitor, Scanner in our CMDB. I know they are all child classes of hardware class. I don't see they are defined in CMDB so I have the difficulty to define them in CMDB. If they are no...
I have been experimenting with Discovering SQL database catalogs. In order to allow Discovery to do this, I had to follow the steps outlined in this wiki article: https://wiki.servicenow.com/index.php?title=Microsoft_SQL_Servers I had an SQL admini...
How can I delete an Incident?? closed or open. We deal with Patient information and a user put some sensitive information into a ticket and we would like to just delete the whole thing altogether. Is this an option?
Hi we have a peculiar requirement. We have cmdb_ci_service as Service and also using as Business System. There is a flag in cmdb_ci_service (custom) which is a boolean field like is_service whether to false/true. False is a system and true is Service...
Hi Everyone, The concept of gamification seems to be an excellent idea. In fact it's something my company is giving serious thought in doing because it encourages a positive behavior from everyone involved. I am however, curious about one thi...
Hi,Our Chat Listing has got extremely large, very quickly, I have deleted some redundant chat rooms, but dont have the delete option to remove Threads/Messages. I am setup with Chat Admin, Does anyone know why i am unale to delete these. Also, is it ...
In knowledge there is the attached tasks and affected products options. These, if turned on, will show if the knowledge article has been attached to any tasks recently or if this article is associated with any products. I want to do something like th...
When running this:SELECT *FROM "SCHEMA".OAUSER.task This is the error:7/11/2014 6:59:34 AM: Error: SQL##f - SqlState: S1000, ErrorCode: 10215, ErrorMsg: [DataDirect][ODBC OpenAccess SDK driver][OpenAccess SDK SQL Engine]Disk Cache file size limit ha...
Hi, I am trying to redirect to new page when clicked on the "Search Duplicates" button on the Knowledge form. Below is the code that I have used to redirect gs.setRedirect("kb_find.do?sysparm_search=" + encodeURI(current.short_description) + "&sy...
Hi, I have a form, with a select box variable. the option is this select box is defined question choice. Now, one of the values is no longer relevant, and i would like to deactivate it - meaning i don't want it to appear anymore for users, but i al...
I have a bunch of xml files (50-100) from help the help desk that needs to be uploaded in the CMDB. I tried to use the (right click) import xml file functionality but it doesn't work. There is no record being created. I am also thinking about creatin...
Hi all,I am using List collector type of variable and the list table is [cmdb_ci]. There are more than 10 Lakh records in cmdb_ci table and most of them are blank so it is unable to visible in slush bucket. for that i want to add some attribute for e...
Hello, I using common variable sets throughout my catalog items and order guides. I have an order guide that is for a desktop bundle which always includes a desktop and a monitor. I am asking upfront all the info I need with the variable set use...
Dear Gurus, I read the wiki on how to export CMDB data, we need to keep a offline record. Many of the ways are interactive and thus is not very practical for routine exporting. How do you guys export CMDB records regularly? The only easy way I foun...
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